Oracle Technical Support Policies

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Oracle Software Technical Support Policies

    http://www.oracle.com/us/support/library/057419.pdf
    Oracle Software Technical Support Policies: 10-January-2020 Page 2 of 28 To view a comparison of these Oracle Software Technical Support Policies and the previous version of the Oracle Software Technical Support Policies, please refer to the attached Statement of Changes (PDF).

Oracle Technical Support Policies

    http://oukc.oracle.com/static12/opn/events12/93616/Technical%20Support%20Policies_FINAL%20V1.pdf
    related to Oracle software, review the Oracle Software Technical Support Policies document. If your question is Oracle hardware and systems related and no product specific document exists, review the Oracle Hardware and Systems Technical Support Policies document. Oracle Technical Support Policies

Oracle Technical Support Policies / Standard Response Times

    https://support.oracle.com/knowledge/Support%20Tools/1547639_1.html
    Jul 11, 2019 · Oracle Technical Support Policies / Standard Response Times (Doc ID 1547639.1) Last updated on JULY 11, 2019. Applies to: My Oracle Support - Version 3.3.1.0.0 and later Information in this document applies to any platform. Goal

My Oracle Support

    https://support.oracle.com/
    Personalize My Dashboard Copyright © 2019 Oracle and/or its affiliates All rights reserved.

Oracle Support - Technical Support and Lifetime Support ...

    https://blogs.oracle.com/proactivesupportepm/oracle-support-technical-support-and-lifetime-support-policy
    Oracle Software Technical Support Policies (PDF) The Software Technical Support Policies document is the primary document used to communicate Oracle's software support policies. Oracle Lifetime Support Policies - General Lifetime Support Policies for Oracle Fusion Middleware and Oracle Applications. Lifetime Support Policy: Oracle Fusion ...

VMware Support Policies

    https://www.vmware.com/support/policies.html
    VMware's current support policies and "How To" guides share best practices for accelerating the problem solving process and enhancing your customer experience. Our downloadable Technical Support Welcome Guide covers in detail the support best practices, offerings, lifecycle process and policies.

Analysis of Oracle® Software Technical Support Policies ...

    https://www.eprentise.com/blog/the-changing-enterprise/analysis-of-oracle-software-technical-support-policies/
    A Legal Review of Oracle’s Contract in Relation to Third-Party Software General Support Policy. The Oracle Technical Support Policies expressly and unequivocally state that Oracle support of licensed, unaltered Oracle programs [emphasis added] includes support in resolving problems that the user creates (“including problems you create”).



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