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https://www.emerald.com/insight/content/doi/10.1108/09604520010307030/full/html
To survive in increasingly competitive markets, customer focused organizations are challenged to create and sustain long term loyal and supportive customers. To ensure long term service quality, organizations need to have quality focused internal structures and processes in place to support those on the front line who make or break the organization’s reputation with their customers.Cited by: 53
https://www.researchgate.net/publication/242346264_Organizational_effectiveness_indicators_to_support_service_quality
Gilbert and Parhizgari [3] investigated the organisational effectiveness indicators that support service quality. The main aim of the paper was to offer a system to measure the service quality ...
https://www.deepdyve.com/lp/emerald-publishing/organizational-effectiveness-indicators-to-support-service-quality-39VR0YVEbY
Feb 01, 2000 · Organizational effectiveness indicators to support service quality Organizational effectiveness indicators to support service quality G. Ronald Gilbert; Ali M. Parhizgari 2000-02-01 00:00:00 To survive in increasingly competitive markets, customer focused organizations are challenged to create and sustain long term loyal and supportive customers.
https://www.researchgate.net/publication/227640576_Organisational_Effectiveness_and_Customer_Satisfaction
This paper presents a test of the relationship between organizational culture as a crucial indicator of organizational effectiveness and customer satisfaction using service-unit data from two ...
https://files.eric.ed.gov/fulltext/EJ1066736.pdf
3. Organizational Effectiveness Models at Higher Education Organizational effectiveness is an extensively researched topic (Rojas, 2000) and according to Karagoz and Oz (2008), work on organizational effectiveness started in the 1930’s, later expanded by many theories and approached in the 1970’s and onward.
https://www.sciencedirect.com/science/article/pii/S0305048303001476
This study provides a platform for the comparison of measures of internal structures and processes associated with organizational effectiveness in the private and public sectors. ... Gilbert GR, Parhizgari AM. Organizational effectiveness indicators to support service quality. Managing Service Quality 2000a;10(1):46–51. Google Scholar ...Cited by: 87
https://www.coursehero.com/file/31647727/Ch-14-Measuring-Organizational-Effectiveness-and-Service-Quality-Lecture-Notespdf/
Jun 19, 2018 · 7/4/15 1 Administration and Management in Criminal Justice Chapter 14: Measuring Organizational Effectiveness and Service Quality Customer Orientation Theory • Defined The customer is at the center of all of the organization ’ s activities • Quality function deployment (QFD) Translating customer needs into day to day management activities through a set of matrices Administration and ...100%(1)
https://www.ingentaconnect.com/content/mcb/108/2000/00000010/00000001/art00005
Organizational effectiveness indicators to support service quality Buy Article: $39.15 + tax ... To ensure long term service quality, organizations need to have quality focused internal structures and processes in place to support those on the front line who make or break the organization's reputation with their customers. This paper introduces ...
https://www.6sigma.us/six-sigma-articles/what-is-organizational-effectiveness/
What is Organizational Effectiveness? By definition, organization effectiveness is the efficiency of an organization, group, or company can meet its goals. How an organization produces its set quota of products, how much waste it produces, or how efficient its …
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