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https://www.zendesk.com/resources/structure-customer-support-organization/
How to structure your customer support organization Identify the roles, teams, and tiers. A good team always starts with establishing... Supporting support. After building out a solid team architecture,... Five essential skills for customer advocates. Six core competencies for Managers. Managers ...Author: Brett Grossfeld
https://www.thebalancecareers.com/build-support-for-effective-change-management-1917807
Jan 27, 2019 · Build Support for Needed Organizational Changes Provide as much information as possible. Share financial information, customer feedback,... Create an urgency around the need to change. Align all organizational systems to support needed changes.
https://www.entrepreneur.com/article/251131
Oct 06, 2015 · Divide your support team into channels. Consider structuring your team by function. This may include any combination of channels such as email, phone, live chat, ticket and social.Author: Rich Pearson
https://d26a57ydsghvgx.cloudfront.net/content/resources/How%20to%20structure%20your%20customer%20support%20org.pdf
Create an organizational and management structure that makes sense for your own company. Getting the functional teams in place is key; determining who they report to is part of the ongoing management of the growth of your organization. Consider the complexity involved in the support you provide, the skills required to manage that complexity,
http://www.harriskern.com/wp-content/uploads/2012/05/IT-Infrastructure-Orgnization-Structures.pdf
this section show recommended organization structures designed for small, medium, and large infrastructure development and support organizations. No one structure is correct for all organizations, but certain key functions do apply in all cases. These organization structures are designed to address the people and process issues first, with
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