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OTRS is a customizable support desk software that manages workflows and structures communication so there are no limits to what your service team can achieve. Start your free trial now. ... Customer Service. ... Thanks to OTRS, the company has a clear, individually configurable process.
https://doc.otrs.com/doc/manual/admin/6.0/en/html/ConfigReference_Section_Frontend_Customer.html
Activates support for customer and customer user groups. This setting can not be deactivated. ... --- Example Company CustomerLogo. The logo shown in the header of the customer interface. The URL to the image can be a relative URL to the skin image directory, or a full URL to a remote web server. ... This option will deny the access to customer ...
https://otrs.com/product-otrs/
Our support helps your business excel. OTRS gives you ongoing support with process optimization and customer-oriented workflows. We’ll focus on ensuring continuous improvement of your OTRS Implementation, so that you can stay focused on the future of your organization.
http://doc.otrs.com/doc/manual/admin/6.0/en/html/introduction.html
At a meeting, a colleague tells Max about trouble ticket systems and how they can solve Max's problems with customer support. After looking for information on the Internet, Max decides to install OTRS on a computer that is accessible from the web by both his customers and his employees.
https://htddi.wordpress.com/2014/02/16/otrs-config-pt3/
Feb 16, 2014 · Introduction This will be the last of my planned posts on OTRS configuration. If you missed Part 1 or Part 2, be sure to check them out. This post covers more concrete tasks and is less concerned with the abstract ideas covered in the first two posts. The content here was prompted by particular business…
https://www.linuxjournal.com/content/make-customers-smile-7-easy-steps-otrs-part-2
Nov 02, 2010 · OTRS defines two main types of users: agents and customers. Customers generate support tickets; agents receive and resolve them. Therefore, as a necessary first step, you must create agent accounts for each of your support personnel, to enable them to log in to OTRS and begin dealing with customer requests.
https://otrs.h4ahosting.com/otrs/customer.pl
Example Company Support. Login. User name. Password. Forgot password? Log In. Not yet registered? Sign up now. ← Back Request new password. User name. Submit. A new password will be sent to your email address. ← Back Create Account. Please fill out this form to recieve login credentials. Title * First name. Please supply a first name * Last ...
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