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http://doc.otrs.com/doc/manual/admin/5.0/en/html/otrs.html
To run OTRS, you'll also need to use a web server and a database server. Apart from that, you should install perl and/or install some additional perl modules on the OTRS machine. The web server and Perl must be installed on the same machine as OTRS. The database back-end …
https://doc.otrs.com/doc/manual/admin/stable/en/content/otrs-group-services/support-data-collector.html
Support data collector is used to collect some data and sent to OTRS Group on a regular basis, if the system is registered. Use this screen to review the data to be sent to OTRS Group. The support data collector screen is available in the Support Data Collector module of the OTRS Group Services group.
https://doc.otrs.com/doc/manual/admin/5.0/de/html/statistics-module.html
The OTRS statistics module holds features to track operational statistics and generates custom reports associated with OTRS usage. The OTRS system uses the term "statistic" generically to refer to a single report presenting various indicators.
Professional Services for OTRS. We offer best professional support from the OTRS team, reliable OTRS security and regular free updates as well as an exclusive set of additional Business Features that you can flexibly activate or deactivate according to different deployment scenarios.
https://otrs.com/product-otrs/feature-list/
Almost all components of OTRS can be communicated via the Generic Interface (web service interface framework) via SOAP, REST, SQL or even proprietary protocols. OTRS offers ready-to-use modules and can be extended almost indefinitely, if required.
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