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https://www.contractoruk.com/forums/business-contracts/23472-out-hours-support-contract.html
Nov 30, 2007 · Never run an out of hours support contract as a business, but I have worked one as a permie about 10 years ago. Saturday's only. Back then, I received £50 per day flat fee for being an call, £100 for my first call out and then double my normal hourly rate for every hour worked after the first.
http://www.itstratus.co.uk/support.php
A range of business IT support services from remote adhoc IT support, bespoke contract support through to an out of hours services for those emergencies that are outside standard UK office hours.
https://community.spiceworks.com/topic/641012-hourly-charge-for-after-hours-it-support
Nov 25, 2014 · This works out well for them if they don't have issues that often - because they are covered if they need support, and works out well for you especially if you don't get calls for that month because you still get paid. The other part that you need to plan carefully is the hourly amount that occurs after the contract hours have been exceeded.
https://en.wikipedia.org/wiki/Out-of-hours_service
Out-of-hours services are the arrangements to provide access to healthcare at times when General Practitioner surgeries are closed; in the United Kingdom this is normally between 6.30pm and 8am, at weekends, at Bank Holidays and sometimes if the practice is closed for educational sessions.. Most Out-of-hours services in Scotland and Wales are provided directly by Health Boards.
https://www.techdonut.co.uk/sites/default/files/sample_it_support_agreement.pdf
Example IT support document Provided by Abussi Ltd, www.abussi.co.uk Example IT support document Provided by Abussi Ltd, www.abussi.co.uk Example IT support agreement About this document This document is an example IT support agreement between a small business and an IT support company.
https://www.ed.ac.uk/files/atoms/files/out_of_hours_on-call_policy_.pdf
out of hours support is required: the nature of the work performed the number of staff available the spread of knowledge, skill and experience possessed by staff. There will be two types of paid support as follows: 2.2.1 Level One Support This type of support requires staff to provide rostered cover; to respond to call-
https://pcc-cic.org.uk/sites/default/files/articles/attachments/out_of_hours_services_commissioning_handbook.pdf
Any organisation may hold a contract to provide out-of-hours services subject to restrictions set out by the Department of Health. 3.2 Why is tendering for out-of-hours services Important? It is essential that commissioners follow proper procurement process when appointing an out-of-hours provider to avoid potential legal challenge and to secure a
https://www.rocketlawyer.com/gb/en/documents/zero-hours-contract
A good zero hours contract will cover key areas such as the practical arrangements for how work will be offered and carried out, as well as clauses you would typically see in an employment contract like place of work, hours, holiday, pay and termination arrangements. Exclusivity clauses in zero hours contracts are now banned and unenforceable.
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