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https://www.computerweekly.com/opinion/Why-outsource-desktop-management
The economic downturn is driving companies to outsource non-core IT services such as desktop management, but it also puts pressure on managers to reduce the complexity and cost of outsourcing ...
https://www.gartner.com/en/information-technology/glossary/desktop-outsourcing
Services include any combination (or all) of the product support and professional services as they specifically relate to the ongoing management of the desktop resources (including desktop peripherals). Minimally, desktop outsourcing contracts always include services encompassed by the computing environment of the operation services segment.
https://www.cio.com/article/2425171/as-prices-for-outsourced-desktop-support-drop--some-it-shops-get-shafted.html
As Prices for Outsourced Desktop Support Drop, Some IT Shops Get Shafted Some cash-strapped IT departments are inking deals with vendors for desktop support services at rock-bottom prices.Author: Stephanie Overby
https://www.computereconomics.com/article.cfm?id=1907
Outsourcing Desktop Support a Low-Cost Option Desktop support outsourcing has regained some of its popularity in the past two years, and one of the reasons for that is the ability of outsourcing to reduce desktop support costs. In this Research Byte, we analyze …
https://en.wikipedia.org/wiki/Desktop_outsourcing
Desktop outsourcing is the process in which an organization contracts a third party to maintain and manage parts of its IT infrastructure.Contracts vary in depth and can range from Computer hard- and software maintenance to Desktop virtualisation, SaaS-implementations and Helpdesk operation. It is estimated, that 32% of U.S. and Canadian IT organisations make use of desktop outsourcing in 2014.
https://redmondmag.com/Articles/2014/09/01/Should-You-Outsource.aspx
Should You Outsource Your Help Desk? ... The percentage using desktop support waffled from 30 percent in 2010 to 24 percent in 2011 back up to 39 percent in 2012 and down again to 32 percent this ...
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