Outsourcing Support

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Outsourcing Support the Right Way - HelpU

    https://www.helpscout.com/helpu/outsourcing-customer-service/
    Outsourcing isn’t a way to hand off support to someone else and wash your hands of it. A successful outsourcing arrangement is a partnership that requires work on both sides. Communicate regularly, continually train, review quality, and work with your external provider to get the most out of your investment in them.Author: Mathew Patterson

Outsourcing Your Support Process: Good, Bad or Both?

    https://www.touchsupport.com/outsourcing-technical-support-process-good-bad/
    Outsourcing technical support to an outside provider is something that every business should consider. It doesn’t matter if your business is a fresh startup or a well-established corporation; there are good reasons for outsourcing for any business. But why are more and more organizations outsourcing technical support?

Advantages and Disadvantages of Outsourcing Technical Support

    https://serversitters.com/advantages-and-disadvantages-of-outsourcing-technical-support.html
    Sep 14, 2015 · If you want to save money and gain an expert support staff willing to work 24/7/365, outsourcing is the best way to go. Disadvantages of Outsourcing Technical Support. Of course, with all the advantages, there are still a few disadvantages to outsourcing your technical support.

Outsourcing IT vs. in-house IT: The pros and cons of each ...

    https://www.godaddy.com/garage/outsourcing-it-vs-in-house-it-the-pros-and-cons-of-each/
    Jul 20, 2017 · Outsourcing IT (information technology) started in the 1980s and has continued to dominate the services sourcing industry, with 60 percent devoted to IT outsourcing.Today, we’re starting to see the tides turn as more and more companies bring IT in-house and view IT as a strategic function worthy of internal resources and commitment.



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