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https://www.cisco.com/c/dam/en/us/td/docs/net_mgmt/smart_portal/Partner/Partner_Supported_Service_GSPs.pdf
The following tables list the Service Levels / GSP’s for foundational and smart capabilities Service Levels that are supported as a part of the Partner Support Service offering as of April 2017. * Note: Install Base Management requires at least one PSS Supported contract found in inventory collection
https://www.cisco.com/web/services/partnerCommsAssets/CSPP/a1-CSPP-PSSQuotingandOrderingTraining.pdf
Service Level Service Program Description Partner Eligibility Restrictions PSRT Available to allPRTNR SS 8X5XNBD Cisco Borderless Networks: Hardware support for most Cisco®24X7X4 productsPSUP Cisco PSS partners OUTSIDE U.S. and Canada PSUT PRTNER SUP 8X5XNBD Available to all Cisco PSS partners in U.S. PSUE and Canada PU2P PSOE PSOP PSO2
https://www.mostlynetworks.com/2012/03/what-do-those-cisco-support-part-numbers-mean/
If you order Cisco support, you are probably familiar with part number prefixes like “SNT” and “SNTP”. I noticed my notes were outdated as to what these prefixes mean when I started seeing part numbers like “C4P” replacing the prefixes I used to expect.
http://media.gswi.westcon.com/media/ServicesGuide1.6.pdf
Cisco Smart Care Service – network level coverage Standard Contract Features • Partner access to TAC (24x7) and registered access to Cisco.com. • 8x5xNBD advance hardware replacement, with option to upgrade individual devices to a premium 24x7x4 contract. • Software application support updates and upgrades. • IOS updates and upgrades.
https://ithsc.com/ciscohardwaremaintenance/smartnet-8x5xnbd.php
Cisco SMARTnet is available in a number of different cover levels, however the most popular is the 8X5XNBD support level. 8X5XNBD is the most cost effective service level and provides: 8 hours a day 5 days a week fault reporting; Replacement hardware on the Next Business Day (NBD) after fault diagnosis
https://www.bechtle.com/de-en/shop/partner-support-service-8x5xnbd-3y--976606--p
Product description for Partner Support Service 8x5xNBD 3Y. Partner Support Service (8 x 5 x NBD) for Cisco Firewall ASA5525-FPWR-K9 Duration: 36 months Support hotline availability: 8 a.m. to 5 p.m. Replacement delivery on next business day Incl. IOS updates Technical support: +49 7132 981 2485 [email protected] ...
https://www.arp.de/en/partner-support-service-8x5xnbd-1y-con-psrt-wsc224sl-1y-953187
Partner Support Service 8x5xNBD 1Y (CON-PSRT-WSC224SL-1Y) from 79.60 € → order online, compare and find accessories ARP.de - IT Online-Shop for your Business.
https://www.citynet.net/content/file/services_data_sheet0900aecd8042571e.pdf
Cisco SMARTnet Service is an award-winning technical support service that gives your IT staff direct, anytime access to Technical Assistance Center (TAC) engineers and Cisco.com resources. You receive the fast, expert response and the dedicated accountability you require to resolve critical network issues.
http://www.trinito.com/Support-Assistant-CON-SMBS-8x5xNBD-c-12_13.htm
Available Cisco SMARTnet service codes for the United States at SMBS support level SLA, providing 8x5xNBD hardware replacement cover. Cisco SMARTnet for Cisco TAC Support, Maintenance, Software, IOS Upgrades, Cisco Extended Warranty.
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