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https://support.microsoft.com/en-us/help/2583929/best-practices-for-intune-software-distribution-to-windows-pc
Mar 27, 2019 · You can use Microsoft Intune to manage Windows PCs as computers by using the Intune software client. This article provides tips and best practices for using Intune to make software deployments to Windows PC clients.
https://iwantitnow.walkme.com/technical-support-best-practices-my-best-tips/
Apr 01, 2013 · Ok, so technical support seems to be viewed as insular from traditional customer service, and as a result, everyone’s overlooking my customer service analyses and advice while searching for the same advice, applied to technical support. Doggone it, I guess I have to actually talk about technical support best practices on their own terms then, to...
https://www.techrepublic.com/article/download-our-compilation-of-it-support-best-practices-articles/
To help your support organization develop a set of best practices, we've compiled 13 Support Republic articles and columns into a single document. It covers best practices in areas such as help ...Author: Bill Detwiler
https://www.computereconomics.com/article.cfm?id=1261
Desktop Support Staffing Ratios: Executive Summary Desktop computers, including laptops and workstations, have become essential items for most employees, who rely on these machines as their primary means of access to corporate systems. Although there is no question concerning the importance of desktop service and support, determining the number of desktop support technicians can be a …
https://its.ucsc.edu/security/top10.html
If you get an antivirus alert that there is malware on your computer, contact the ITS Support Center (info below) for assistance. Talk to your computer support person or the ITS Support Center (itrequest.ucsc.edu, [email protected], 459-HELP) for assistance.
https://uit.stanford.edu/sites/default/files/2010/02/01/best-practices.pdf
computer, running the Microsoft operating system. The Best Practices will be adopted by ITSS and by their clients with support contracts. ITSS will encourage others Stanford University personnel to adopt them as well. The following configuration settings were developed by ITSS for Stanford University-
https://www.thinkhdi.com/~/media/HDICorp/Files/White-Papers/whtppr-0114-desktop-support-road-map.pdf
According to the 2013 HDI Desktop Support Practices & Salary Report, some common names for this function include IT service desk, technical support, desktop services, field support, and PC support. With such a range of names, the question really becomes, “What differentiates the type of support we ... Some people learn best in a formal ...
https://www.csm-corp.com/it-support-best-practices/
Jul 16, 2013 · One focus of IT Support Best Practices is continual service improvement (CSI). ITIL takes this concept seriously, breaking down its standard into five core parts: service strategy, service design, service transition, service operations process and finally, continual service improvement.
https://www.techrepublic.com/forums/discussions/end-user-desktop-support-processes-best-practices/
I'm looking to pull together a list of best practices or processes that should be implemented and documented for an IT team of desktop support specialists.
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