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https://opsdog.com/resources/5-it-support-kpi-examples-for-it-managers/
The Unit Cost: Customer Support Ticket KPI for the IT Department measures the total expense incurred by the User Support & Services compared to the total number of customer support tickets opened over the same period of time. Though a bit different than the previous IT support metrics, defining the cost of operations is a must.
http://kpilibrary.com/categories/it-servicedesk
KPI Library IT Service Desk & Support. KPI Library is a community for performance management professionals. Use KPI Library to search for Key Performance Indicators by process and industry, ask help or advice, and read articles written by independent experts.
https://kpidashboards.com/kpi/department/information-technology/
We've assembled a list of Information Technology KPIs (key performance indicators) that can be used across various industries.
https://www.beyondtrust.com/assets/documents/HDI-2013-Desktop-Support-Metrics.pdf
Desktop support tickets are categorized as desktop support based on the type of issue (64%), the individual assigned to handle the issue (45%), and the manner of resolution (17%). Incident refers to a problem the customer is having with hardware or software (i.e., there’s something broken that …
https://www.pcworld.com/article/183283/article.html
Nov 27, 2009 · SAP Enterprise Support KPI Project Leader and Sponsor Resign. By Peter Sayer. IDG News Service ... PCWorld helps you navigate the PC ecosystem to find the products you want and the advice you need ...Author: Peter Sayer
https://www.hcomm.us/en/retail-pos/pcamerica
Heartland pcAmerica believes a retailer should devote its time to customers, not to administrative tasks and tech support. Our Cash Register Express point of sale (POS) software streamlines your retail operation, automating many tasks, and gives you more time to focus on your customers — and to stand out from your competitors.
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