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https://financesonline.com/10-important-kpis-and-metrics-your-customer-support-team-should-be-using/
Team performance reports: Besides, Zoho Desk provides built-in reports, which enable you to monitor the important aspects of your support service. You can use these reports to visualize team performance and determine what needs to be tweaked to improve customer service.Author: Nestor Gilbert
https://www.thoughtfulleader.com/ways-to-support-your-team/
Support Your Team By Developing Their Skills A team that isn’t learning is stagnating. Teams that aren’t given opportunities to develop their skills may suffer from a lack of confidence to perform at their best. It’s up to you to provide opportunities to learn through mentoring, training or on the job coaching.
https://bjsm.bmj.com/content/52/16/1014
Aug 01, 2018 · The performance support team (PT) lead becomes the primary integrator with the athlete and coaches, and depending on the scenario practitioners are interchangeable, indicating shared and shifting responsibility, with all decisions being anchored on performance and health.Cited by: 5
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