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https://community.plus.net/t5/Plusnet-Feedback/Customer-support-stats/td-p/1393979
Dec 09, 2016 · Plusnet Feedback: Customer support stats ... Those pages are really helpful to any customer of their services and also to Plusnet's if the issue is Openreach based. Your status pages always ignore this level of issue and only report regional/national …
https://community.plus.net/t5/Plusnet-Feedback/Customer-support-stats/td-p/1138752
The small print says "these question handling stats relate to questions directed at our front-line support team" I assume such questions should be answered with one touch so the question counts as "closed" when returned to the customer.
https://www.plus.net/help/quality-of-service/
At Plusnet we believe in being straightforward and honest. We want you to know exactly how we're performing so we can work hard to make Plusnet even better. From answering your calls to repairing your faults, here's how we've been doing over the last few months. ... Customer Service. Average time to answer the phone 0 189 seconds Show details ...
https://community.plus.net/t5/Plusnet-Feedback/Customer-support-stats/td-p/1393979/page/2
Does this mean that Plusnet aren't actually keeping any useful customer support performance stats at present? The website should display some of the stats Plusnet already have, I wouldn't have expected Plusnet to need to ask the wider world what stats they need.
https://community.plus.net/t5/Plusnet-Feedback/Customer-Support-Stats-Inaccuracies/td-p/1113239
Plusnet Mobile; Sim only deals. Flexible and affordable sim only deals with no contract. Coverage checker. Our network reaches over 99% of the UK, so we've got you covered. Bolt-ons. Low on minutes, data or texts? Just add one of our bolt-ons. Help & support My account Broadband, phone & TV
https://community.plus.net/t5/Plusnet-Feedback/Customer-Support-Statistics/td-p/932443
My last ticket question was raised and fully dealt with in under 3 hours, a week ago. And that is pretty much par for the course I find. I wonder how much of the average closure response time was down to the customer taking time to reply to CS queries raised ?
https://www.plus.net/home-broadband/contact/
Plusnet Mobile customer services Call 500 from your Plusnet Mobile or 0800 079 1133 from any phone. 7.30am - 10pm, every day Alternatively, you can contact us at [email protected] Looking to buy business broadband?
https://www.plus.net/help/
Plusnet Help and Support Pages. Easy to follow guides to help troubleshoot and resolve most common problems. Cookies on the Plusnet website. We use cookies from Plusnet and our partners so that you get the best experience on our website. They’ll remember your settings, improve social media features and make sure you get personalised offers. ...
https://www.plus.net/help/chat/
We use cookies from Plusnet and our partners so that you get the best experience on our website. They’ll remember your settings, improve social media features and make sure you get personalised offers. By clicking ‘I Accept’ you accept all cookies, or you can …
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