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https://www.ibm.com/support/servicerequest/Home.action
Lenovo PC support site Toshiba Global Commerce Solutions support site The IBM Service Request (SR) application is used to open and update service requests (formerly called Problem Management Records or PMRs) online.
https://www.ibm.com/support/home/entry/portal/support
IBM's technical support resource for all IBM products and services including downloads, fixes, drivers, APARs, product documentation, Redbooks, whitepapers and technotes.
https://www.ibm.com/partnerworld/program/benefits/remote-technical-support
When you submit a remote technical support request, we open a Problem Management Record (PMR) for you. You may access your open PMRs through the IBM electronic problem submission application, IBM Service Request. You can view the current status and make updates to the information within the PMR.
https://www.ibm.com/support/pages/open-ticketissue-support-use-ibm-support-portal
Welcome to the IBM Support Portal. If you are looking for some information about using the Support Portal, here are some resources that will help you get started. If you are trying to open a case, (report a problem ticket with support), you can use the Service Requests & PMRs tab to get started.
https://developer.ibm.com/answers/questions/176682/how-to-upload-files-to-attach-to-a-pmr-for-ibm-sup/
Feb 19, 2015 · IBM uses a server called "ECUREP" to receive customer files. Once received, an entry will be automatically entered into the case, noting the documentation is available for review by IBM Support Teams. Here is that link that explains customer options for uploading files: People who like this
https://www.ibm.com/support/knowledgecenter/en/SSWT7D_1.0.0/com.ibm.commercecloud.troubleshooting.doc/tasks/ttb_support_contact.htm
A PMR is generated for your service request and the service request is routed to the appropriate IBM team. If you choose to click Save as draft, a draft is created. The draft is kept for five days. For severity 1 support issues, or to escalate the problem report or service request, contact the Support manager.
http://www-01.ibm.com/support/docview.wss?uid=swg21392217
Jun 19, 2018 · Receive files from IBM Technical Support For help with ECuRep, see IBM Enhanced Customer Data Repository (ECuRep). Your files will be deleted seven (7) days after the PMR is closed. If you need to speak to an IBM technical support representative, call your country representative.
http://www-01.ibm.com/support/docview.wss?uid=swg21512186
IBM's Support Portal allows a customer to submit a Service Request via our Service Request Tool (SR Tool). A Service Request action performed by the customer results in the creation of a PMR. Over time, the meanings of each term have blurred together and are …
http://www-01.ibm.com/support/docview.wss?uid=swg21469545
To contact IBM Support via phone, you will need your IBM Customer Number. For US Customers, contact the IBM Support at 1-800-IBM-SERV (1-800-426-7378) To contact about IBM ILOG products, Press 2 - All other business products and solutions
http://www-01.ibm.com/support/docview.wss?uid=swg21263547
Collecting troubleshooting data early, even before opening the PMR, helps IBM® Support quickly determine if: Symptoms match known problems (rediscovery). There is a non-defect problem that can be identified and resolved. There is a defect that identifies a workaround to reduce severity.
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