Find all needed information about Pmr Support Ibm. Below you can see links where you can find everything you want to know about Pmr Support Ibm.
https://www.ibm.com/support/home/entry/portal/support
IBM's technical support resource for all IBM products and services including downloads, fixes, drivers, APARs, product documentation, Redbooks, whitepapers and technotes.
https://www.ibm.com/support/servicerequest/Home.action
The IBM Service Request (SR) application is used to open and update service requests (formerly called Problem Management Records or PMRs) online. Sign in
https://www.ibm.com/support/knowledgecenter/en/SS6PUU/com.ibm.support.pdtools.doc/topics/contacting_support.htm
IBM publishes resolved APARs on the IBM Support website daily, so that other users who experience the same problem can benefit from the same resolution. After a Problem Management Record (PMR) is open, you can submit diagnostic MustGather data to IBM using one of the following methods: FTP diagnostic data to IBM.
https://www.ibm.com/support/pages/open-ticketissue-support-use-ibm-support-portal
The IBM Support Portal provides powerful features that make it fast and easy to find the exact information or tool you need. Select your IBM products and the task at hand for direct access to all pertinent resources. Browse featured support links that guide you to the most critical and useful information and tools.
https://www.ibm.com/software/passportadvantage/remote_technical_support.html
Technical Support is an integral benefit of IBM Software Subscription and Support. It offers personalized, proactive, pre-emptive, predictive--- smart support. IBM Support for always on help answers to deployment, migration, troubleshooting and code questions access to Knowledge Centers, forums, Redbooks, Technotes and tools
https://www.ibm.com/support/knowledgecenter/en/SSWT7D_1.0.0/com.ibm.commercecloud.troubleshooting.doc/tasks/ttb_support_contact.htm
A PMR is generated for your service request and the service request is routed to the appropriate IBM team. If you choose to click Save as draft, a draft is created. The draft is kept for five days. For severity 1 support issues, or to escalate the problem report or service request, contact the Support manager.
https://www-01.ibm.com/support/docview.wss?uid=swg21469545
Contacting IBM Phone Support To contact IBM Support via phone, you will need your IBM Customer Number. For US Customers, contact the IBM Support at 1-800-IBM-SERV (1-800-426-7378) To contact about IBM ILOG products,
http://www-01.ibm.com/support/docview.wss?uid=swg21512186
IBM's Support Portal allows a customer to submit a Service Request via our Service Request Tool (SR Tool). A Service Request action performed by the customer results in the creation of a PMR. Over time, the meanings of each term have blurred together and are …
https://www.ibm.com/developerworks/community/blogs/a9ba1efe-b731-4317-9724-a181d6155e3a/entry/so_you_want_to_escalate_a_pmr_and_don_t_know_how_to
This was the frustration of not knowing the process of escalating a PMR. Navigating the IBM waters at time can be confusing to a new customer as IBM has myriads of products and product families that we support. Each one with its own set of support sub-processes and procedures. But fear not, the answer to this dilemma is very simple.
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