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https://www.theshelbygroup.com/post-implementation-support-part-1-go-live-coming/
Jan 12, 2017 · Post Implementation Support is a lot broader than organizations generally realize and contain gaps that most are unaware of. Beginning with a successful implementation to ensure that the support needs are limited to exception use cases, Post Implementation Support can be broken down into 3 phases: 1. Pre-Go Live, or “Preparation” 2.
https://searchhrsoftware.techtarget.com/tip/Post-go-live-The-true-test-of-a-software-vendor
Jul 31, 2018 · The implementation team may provide some post go-live support to address critical issues, but smaller issues or new requirements may not be in scope. You -- the customer -- often prefer to keep working with the vendor's implementation team for a number of reasons.
https://searcherp.techtarget.com/definition/go-live-go-live
Dec 01, 2016 · Go-live is the time at which something becomes available for use. In software development, for example, go-live is the point at which code moves from the test environment to the production environment. As a verb, go-live means to make such an event happen.
http://meetings.hayesmanagement.com/blog/post-go-live-stabilization-4-challenges-and-tips-for-success
Oct 14, 2015 · Short-Term Training Post Go Live: Immediately following the conversion, it is important to have open channels of communication with the training team and the at-the-elbow support teams. The training team will need to know the critical training needs so they can get classes and certified trainers organized for users who completed incorrect training or need supplemental …
https://sapinsider.wispubs.com/Assets/Blogs/2010/September/Its-not-over-until-its-over-The-need-for-post-go-live-support
Sep 13, 2010 · In fact, some suggest that post-go-live is just as crucial a project phase as, well, going live in the first place. It’s a time for evaluation, measurement of project “success,” and the development of an on-going support strategy.
https://www.everyangle.com/downloads/v2/services-go-live-sap.pdf
famous post go-live dip. Every Angle software can prevent this situation from happening. It can also be used to gain deep insight into the data and processes of an organization, so that swift corrective actions can be taken to restore control. Objective of the Go live / Roll out service package
https://www.gartner.com/en/documents/3178218/how-to-plan-your-erp-project-s-go-live-hypercare-and-sta
Dec 15, 2015 · Well-run ERP projects have a carefully selected implementation approach and "go live" date to minimize business disruption. ERP leaders should adopt three best practices to plan a managed business ramp-down and ramp-up, a "hypercare" phase, and finally a period of stabilization.
https://www.theshelbygroup.com/post-implementation-support-part-2-silence-bliss/
To provide a common definition, Hypercare is the period of time immediately following a system Go Live where an elevated level of support is available to ensure the seamless adoption of a new system. What is a common characteristic of a successful Go Live and Hypercare? Silence. A successful Go Live can lead to a silent Hypercare.
http://www.oracle.com/us/corporate/contracts/oracle-go-live-1969296.pdf
Oracle Go-Live Support for Systems v070913 Page 2 of 3 7. For services performed on site in the U.S. (if any), as required by U.S. Department of Labor regulations (20 CFR 655.734), you will allow Oracle to post a Notice regarding Oracle H-1B employee(s) at the work site prior to …
http://blog.upgrade.umn.edu/2014/01/what-is-hypercare-and-why-should-you.html
Jan 22, 2014 · ESUP is starting to plan for end-user support post-go live. The stabilization period after a system launch is often referred to as ‘hypercare’. It focuses on customer support, data integrity, and system stability. The ESUP hypercare effort will leverage the knowledge and experience...
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