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https://gsuite.google.com/intl/en-GB/terms/sla.html
If Google does not meet the G Suite SLA, and if Customer meets its obligations under this G Suite SLA, Customer will be eligible to receive the Service Credits described below. This G Suite SLA states Customer's sole and exclusive remedy for any failure by Google to meet the G Suite SLA. Definitions.
http://www.bi101.com/products/g-suite/postini-sla/
Postini SLA. Terms & Conditions. The terms and conditions of this Agreement, consisting of the attached Invoice (“Invoice”) and the documents listed herein, collectively (“The Agreement”), shall constitute the entire Agreement between Business Intelligence 101 (“BI101”), an authorized Postini reseller, and the Customer identified on ...
https://www.qualys.com/support/sla/
Changes to Support. Qualys reserves the right to modify this Cloud Services Support Policy at any time upon thirty (30) days notice to Customer provided that Qualys shall not materially reduce the service levels stated in this Cloud Services Support Policy. Such notice may be provided by email or by posting the revised terms on Qualys’ website.
https://docs.google.com/document/d/1tYF1qvM95NotFFZd3KzgVSy3bZ-NZsjrgh8lpelSG2I/edit?usp=sharing
Business Intelligence 101 Technical Support Services Guidelines and Service Level Agreement The following technical support services guidelines apply to support services for your Google Apps for Business Agreement, Google Apps for Education Agreement, and Postini Services Contract, entered i...
https://sites.google.com/a/g-asiapac.com/home/sla
The following technical support guidelines ("Guidelines") apply to support services for the Google Apps for Premier and Education editions provided by Google Inc. ("Google") to you ("Customer") pursuant to the terms and conditions in the Google Apps agreement entered …
https://seqlegal.com/blog/software-support-slas
Written contracts covering the provision of software support services often incorporate some kind of service level agreement, or SLA for short. If you have been tasked with preparing or negotiating a software support SLA, and are looking for some guidance, this post should help you.SLAs may cover more than just software support services. For example, where hosting, hosted services and/or ...
https://sites.google.com/a/g-asiapac.com/home/faq
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https://www.mimecast.com/content/postini-alternative/
As a Postini alternative, Mimecast helps to reduce the risk, ... With a fast 7 second search SLA, employees can quickly search for and retrieve any email while administrators can easily support discovery, litigation and compliance requests.
https://support.lansa.com/LANSA_SLA.pdf
LANSA TECH SUPPORT: Service Level Agreement 2019 lansa_sla_2019.docx9 Page 1 Overview The LANSA service level agreement is defined to clarify what services are available and how you can expect to be supported. We pride ourselves on the quality of support provided in a …
https://www.zendesk.com/blog/keeping-word-support-sla/
Jun 05, 2017 · Support SLA workflow. While some companies might have “unofficial” service level agreements, an SLA isn’t an SLA if it isn’t worked into the organization’s workflow. Otherwise, it just becomes a thing the support team will try to stick to, but will be impossible to track. Here are three examples of ways to seamlessly incorporate them:Author: Andrew Gori
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