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https://www.thebalancesmb.com/customer-service-survey-2948072
Jun 25, 2019 · Customer surveys do not have to be expensive. Adding a survey to your website or business Facebook page is a simple, inexpensive process. Surveys can also be by phone, email or collected on slips of paper in your place of business. Customer Service Survey Best Practices
https://www.liveperson.com/services/technical-support/about-pre-chat-survey
The Pre-chat survey allows you to collect visitor information prior to chatting. It is recommended for use in service/support scenarios, since visitors already expect to provide initial information in order to have their issue resolved.
http://www.surveyonics.com/Survey/customer-satisfaction-with-technical-support.aspx
Customer Satisfaction with a product or service is one thing, customer satisfaction with technical support quite another. For companies offering technical support services, obtaining feedback from customers with regard to promptness and helpfulness of advice, attitude and behavior of the technical support staff, quality and effectiveness of the ...
https://www.getfeedback.com/blog/5-customer-support-surveys/
The customer effort survey (CES) is a simple questionnaire that asks customers for the level of difficulty to get their issues resolved. It focuses on the effort it took to fix a problem and the process customers went through to get answers.
https://survicate.com/customer-satisfaction/survey/most-popular-questions/
Learn what are the six most popular customer satisfaction questions and how to ask them to get the most of surveys! ... Send this question, along with question number 10, in a follow-up survey after provided Customer support. At the latest, it should happen a day or two from that date, to get a fresh insight into the quality of provided support.
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