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https://help.salesforce.com/support
salesforce help; salesforce training; salesforce support
https://partners.salesforce.com/s/education/general/Role_Consulting_PreSales
This learning path is for Consulting Partner or Reseller pre-sales, solution engineers, sales engineers, and related roles to learn about Salesforce products, selling the Salesforce way, and building custom demos for prospects and customers.
http://pages.mail.salesforce.com/gettingstarted/premier-success-support/
Discover Salesforce Premier Success Toolkits for Salesforce Premier customers to find resources on support, accelerators, latest releases, case management and webinars. We use cookies to make interactions with our websites and services easy and meaningful, to better understand how they are used and to tailor advertising.
https://success.salesforce.com/answers?id=90630000000gkKKAAY
1 - The general answer is "yes", you can customize Salesforce to do anything. What is your pre-sales process like? Generally people use Leads to track prospects, and their activities for those prospects, then when it gets to the point at which there's a potential deal, …
https://www.salesforce.com/products/service-cloud/best-practices/customer-experience/
Chat can be used for customer support or sales. Email Campaigns. Being professional, helpful, and quick with your emails is an integral part of your customer experience. Ensure the design of your email campaigns is easy to navigate, and keep the content of your campaigns engaging. ... The Salesforce App Exchange offers ...
https://partners.salesforce.com/s/education/appinnovators/support
The support phase involves customer success planning, customer support (including training your support agents), troubleshooting with the subscribe console, and release management. Once you've completed the full lifecycle, the process repeats as you plan for new functionality, build new features, distribute updates, sell and market new ...
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