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https://www.dell.com/downloads/global/services/prosupport/en/mission_critical_prosupport.pdf
It’s for these scenarios that Dell offers the Mission Critical option with Dell ProSupport for IT or ProSupport for End Users. Mission Critical is Dell’s most rapid resolution option. You can choose from 2-, 4- or 8-hour onsite parts and or labor. Rely on Dell’s proven and reliable Critical Situation Process to get you back up and running ...
https://www.experts-exchange.com/questions/26750599/What's-the-difference-in-these-2-dell-warrantee-options.html
Can anyone cut through the BS that Dell salespeople push and explain the difference in these - what's non-mission critical vs. mission critical mean? 3 Year ProSupport and Mission Critical 4HR 7x24 Onsite Pack [add $1,015.00] 3 Year ProSupport 4HR 7x24 Onsite: Non Mission Critical [add $715.00] what do you get for that extra $300?
https://www.vmware.com/support/services/mission-critical.html
VMware Mission Critical Support is offered as a supplement to the VMware Production Support and Subscription Service. This service is designed for customers who need access to senior-level, proactive support staff to keep their virtual infrastructures up and running 24x7.
https://community.spiceworks.com/topic/81600-dell-pro-support-for-it
Nov 11, 2009 · Yeah, its the only way you are going to get 7x24 support, so it is kind of necessary for servers, but not for desktops or laptops IMO. I don't go with the Mission Critical option even on my critical servers though. I go with 4 hour 7x24 Non mission critical Pro Support. I could never get a clear answer on exactly what Mission Critical gives you.
http://originw2.cms.ms.akadns.net/en-us/microsoftservices/premier-mission-critical-support.aspx
With Microsoft Services Premier Mission Critical (PMC) your business receives Microsoft’s advanced level of service and support that aligns with your business objectives and helps you extract more value out of your mission critical solutions built on Microsoft technologies.
https://www.nutanix.com/support-services/product-support/product-support-programs
Nutanix’s product support programs* are designed to meet the needs of any size organization, from small and midsize businesses (SMB) that may have limited operations and constrained resources, to large enterprises that operate business and mission-critical 24×7 operations.
http://www.informit.com/articles/article.aspx?p=23460&seqNum=3
Sep 28, 2001 · Mission-Critical Versus Non-Mission-Critical Applications. It's important to distinguish mission-critical (24x7) versus non-mission-critical (9x5) support. This separation is always controversial, but necessary. It's controversial because people argue that in the client/server world the desktop is just as crucial as those big data center ...
https://support.sap.com/en/offerings-programs/enterprise-support/mission-critical-support.html
Through mission critical support, SAP Enterprise Support accelerates problem resolution for productive system incidents and critical projects, minimizes business disruption and reduction of unforeseen downtime, and reduces financial impact of support issues.
https://serverfault.com/questions/372793/whats-the-difference-between-dell-prosupport-gold-silver-missioncritical-etc-w
In the case of the Prosupport with mission critical, you are not able to "demand" that an onsite technician be sent out before commencing troubleshooting. If the issue meets the criteria for severity level-1 and parts are needed then a technician will be dispatched with parts as soon as a …
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