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https://www.softwareadvice.com/resources/what-is-proactive-support/
Jun 27, 2016 · Proactive customer support is a support strategy in which a company anticipates customer issues. It can either remedy them in advance or design service resources such that, when the question does arise, the customer is presented with the answer without needing to contact the company.
https://www.zendesk.com/resources/proactive-support-right-way-engage/
Proactive support and engagement go above and beyond standard reactive support. Reactive support means waiting for a customer to reach out with an issue—but even if you have a solution to provide, the customer is likely already frustrated with your brand.
https://www.dxc.technology/workplace_and_mobility/insights/142288-reactive_to_proactive_to_predictive_change_the_paradigm
Now your proactive support model can ensure that users are spared disruption. In addition to creating happier users, this approach will drive greater efficiency from IT support staff. Benefits of a proactive support approach. A well-defined proactive and preventive service model will significantly improve overall IT performance and user ...
https://www.microsoft.com/en-us/industry/services/unified-support-solutions
Try using the new Unified Support model and discover what Microsoft can do as a partner to your technological success. ... "We’re using Microsoft to move from reactive to proactive support. It means better performance and a more cost-effective support operation."
http://www.proactive.support/
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https://indigex.com/services/tech-services/proactive-support
Our proactive support model is the number one thing that sets us apart from our competitors. Our thorough approach to proactive systems and software management goes far above and beyond what most companies can offer. The key word here is "proactive".
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