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https://www.softwareadvice.com/resources/what-is-proactive-support/
Jun 27, 2016 · Proactive customer support is a support strategy in which a company anticipates customer issues. It can either remedy them in advance or design service resources such that, when the question does arise, the customer is presented with the answer without needing to contact the company.
https://www.anchorsix.com/the-difference-between-reactive-and-proactive-it-support/
Dec 20, 2018 · The proactive IT support model Proactive IT support is an approach based on prevention. Fixing potential problems before they have the chance to cause serious issues. Proactive support primarily involves automating processes and monitoring key technology assets.
https://www.zendesk.com/resources/proactive-support-right-way-engage/
Proactive support means getting in front of a customer issue before it escalates or even happens. Proactive engagement means identifying ways in which a customer experience can be enhanced without the customer asking for it or even knowing that it’s possible.
https://experiencematters.blog/2011/02/07/the-6-levels-of-proactive-support/
To make that clear, I’ve identified six different levels of proactive support. Here’s an example of different levels of support, from the least to the most proactive, for a customer who’s flight was cancelled: Ignore: Customer gets to airport and finds that flight is canceled and can’t seem to find anyone Read More ...
https://www.dxc.technology/workplace_and_mobility/insights/142288-reactive_to_proactive_to_predictive_change_the_paradigm
A well-defined proactive and preventive service model will significantly improve overall IT performance and user satisfaction. Using a combination of 24×7 monitoring technologies, you can analyze events to show the real-time state of devices, user activity, locations, applications and business services involved.
http://www.bild.org.uk/EasySiteWeb/GatewayLink.aspx?alId=7469
2010). Active Support refers to the type of support provided - support that turns person centred plans into person centred action. Active Support changes the style of support from ‘caring for’ to ‘working with’, it promotes independence and supports people to take an active part in their own lives. The support given to the person is ...
https://www.microsoft.com/en-us/industry/services/unified-support-solutions
Offering comprehensive support for your organization, this new model provides greater value across your Microsoft investment by changing your support experience Benefit from organization-wide coverage Maintain business continuity with the help of an account team and 24x7, as-needed problem resolution for your Microsoft technologies.
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