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https://www.infosys.com/digital/insights/Documents/application-maintenance-support.pdf
Production support and application maintenance – corrective maintenance, bug fixes, production support, and ... • Transition process in areas where transition ... offshore, as per the need. The model offers support performance parameters (SLA, SLA performance) which define the pricing.
https://www.accenture.com/t20151124t005426__w__/us-en/_acnmedia/accenture/conversion-assets/dotcom/documents/global/pdf/technology_11/accenture-erp-production.pdf
Accenture designs a leading ERP production support model for today and a digital tomorrow. 2. 3 ... delivers process and technical support via a single global network and a common toolset. A three-tiered support model, in ... and embedding them into our production support model at all levels, has been central
https://en.wikipedia.org/wiki/Production_Support
Production support covers the practices and disciplines of supporting the IT systems/applications which are currently being used by the end users.A production support person/team is responsible for monitoring the production servers, scheduled jobs, incident management and receiving incidents and requests from end-users, analyzing these and either responding to the end user …
https://resources.sei.cmu.edu/asset_files/Presentation/2007_017_001_23934.pdf
Process Performance Baselines vs Models The organization's process-performance baselines may be used by the projects to estimate the natural bounds for process performance. A process-performance baseline (e.g. control chart) may be used to provide an indication of future performance of itself - if all other factors remain constant.
http://www.cmmi.in/tag/process-performance-models
To better understand the concept of a Process Performance Model (PPM), it helps to have a little background about both Process Performance Baselines (PPBs) and PPMs. Both are based on the historical process data that the organization has been collected and analyzing. The CMMI definition of a PPB is a documented characterization of the actual ...
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