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https://wiki.en.it-processmaps.com/index.php/ITIL_Processes
Unlike ITIL V3, IT Service Management according to ITIL version 2 was not organized around the service lifecycle.ITIL V2 included two "disciplines": Service Support The ITIL discipline Service Support provides all operative Processes necessary for the handling of Service interruptions and for the implementation of Changes; the availability of the IT Services is thereby guaranteed.
https://wiki.en.it-processmaps.com/index.php/Service_Support
Service Desk and Incident Management Process Objective: The "Service Desk and Incident Management" process aims to restore IT Services to their defined Service Levels as quickly as possible The process is also responsible for receiving and processing Service Requests, for assisting users, and for coordinating the Incident Resolution with Specialist Support Groups.
https://www.ok.gov/cio/Customer_Portal/Support_Processes_(ITIL)/
Home / Customer Portal / Support Processes (ITIL) Support Process (ITIL) The Office of State Finance (OSF) Information Services Division (ISD) uses the Information Technology Infrastructure Library (ITIL) framework to create a technology culture focused …
https://www.youtube.com/watch?v=LNeofzyjOfQ
Nov 19, 2015 · ITIL® Version 3 Le Centre de Services - Processus supportés - Gestion des incidents ... pratiques préconisées par ITIL® concernant la fonction Centre de services. ... Le processus gestion des ...Author: Editions ENI
https://blog.fabianpiau.com/wp-content/uploads/post/00008/ITIL_process_gestion_des_conf.pdf
Support »). Ce document explique de façon simple toutes les caractéristiques et concepts à connaitre concernant ce processus. OBJECTIFS DE LA GESTION DES CONFIGURATIONS. Selon ITIL, le but de la Gestion des Configurations est de fournir un modèle logique de l’infrastructure IT en
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