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https://www.gartner.com/en/information-technology/glossary/product-support-services
Product support services refer to labor-based services for hardware or software, which can be performed by the manufacturer of the product or parties other than the vendor that created the product. These services can be provided by several types of vendors, typically including hardware OEMs, such as Dell, HP, EMC or IBM; and software publishers, such as Microsoft, Oracle or SAP.
https://www.slideshare.net/golujain/product-support-services
May 24, 2015 · Product support services. 1. product support services One good marketing strategy for your business is to put up a product support for your customers. Customer interaction is needed in marketing and promoting sales. You know how important they are in keeping a business.
https://www.salesforce.com/products/service-cloud/best-practices/customer-service-examples/
Examples of bad customer service are all around. They include companies that shuffle customers from agent to agent without solving the problem businesses who make it next to impossible to get a representative on the phone and those who promise the world, …
https://www.formilla.com/blog/excellent-examples-of-customer-service/
This is one of my favorite examples of customer service done right. It’s truly incredible…. TD Bank was looking for a way to give back to their customers – and they found it. Four branches of their banks opened a new kind of ATM and invited their customers to try it out.
https://www.mbaskool.com/business-concepts/marketing-and-strategy-terms/13816-support-services.html
Definition: Support Services. An activity required for successful execution of a product or program or process is known as Support service. The support services are managed by a separate department. It is extremely important for any organization to have good support services to succeed in their business.
https://simplicable.com/new/product-as-a-service
Oct 30, 2016 · Product-as-a-Service is a business model that provides a service in areas that were traditionally sold as products. A service model provides ongoing interaction with customers including support. Services may also offer the ability to exchange a product …
https://www.careerride.com/view/what-is-the-role-of-product-support-in-marketing-6835.aspx
What is the role of product support in marketing? Product support plays a vital role in the market in order to achieve and maintain customer satisfaction. Once a customer buys the product, he may have several questions in his mind regarding the product all of which are answered by the product support services provided by the company.
https://en.wikipedia.org/wiki/Product_Support_Services
Product Support Services. Product Support Services, more commonly referred to as PSS, is the Microsoft business unit with primary responsibility for responding to end-user and partner requests for assistance with the company's products and services.
https://hbr.org/1983/11/good-product-support-is-smart-marketing
Product support can be as simple as a set of instructions and a throwaway wrench that comes with an assemble-it-yourself child’s bicycle or as complicated as warranty programs, service contracts, parts depots, and equipment on loan to replace a defective machine while it is being repaired.
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