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https://its.unl.edu/bestpractices/production-support
The expectation for application/server support must be clearly defined. When support will be provided: day, night, weekends. How support will be provided: in person, online, phone, etc. To what extent will the application/server be supported and what support the user is expected to provide for themselves.
https://www.bitwiseglobal.com/blogs/5-keys-to-unlocking-value-from-production-support-2/
Aug 24, 2015 · 5 Keys To Unlocking Value From Production Support By Sharvari Hongekar, August 24, 2015 Bitwise ... Sharvari heads Ab Initio Centre Of Excellence which in addition to coming up with innovative solutions and best practices in the Ab Initio realm has added immense value in optimizing the Production Support model for large Enterprise clients at ...Author: Sharvari Hongekar
https://searchitoperations.techtarget.com/tip/Application-support-best-practices-involve-all-teams
Jan 09, 2018 · Application support best practices come with their own set of rules. The support team must understand how the application is supposed to work for the customer -- how else will they know if something is a feature or a bug? Too often, technical people develop application support skills from a technical viewpoint, not a functional one.
https://www.eimagine.com/agile-and-production-support-best-practices/
Jul 17, 2014 · For production support, we have found that there are a few key principles and practices that make all the difference. These include: 1. Identify a Bug Fix Team. Charging your entire development team with addressing production issues can slow (or completely stop) progress on new projects.
https://www.projectmanagement.com/blog-post/19646/A-checklist-to-setup-a-post-production-support-team
A checklist to setup a post-production support team From the The Project Management Corner Blog by Ranmali Kirinde. A space for sharing project management concepts, tips for improvement, best practices and lessons learnt. certification checklist ...
https://www.techrepublic.com/article/download-our-compilation-of-it-support-best-practices-articles/
Our IT support best practices compilation download is available both as a Microsoft Word document and an Adobe PDF file. To increase download speed, we have zipped these two files together into ...Author: Bill Detwiler
https://www.infosys.com/digital/insights/Documents/application-maintenance-support.pdf
Production support and application maintenance – corrective maintenance, bug fixes, production support, and coordination with L1 team where required Support phase Infosys provides warranty / hyper care support, and steady state support once the ... Best practices repository from
https://stackify.com/deployment-best-practices/
Jan 03, 2018 · Read 8 software deployment best practices. Learn how to create a solid process, choose the right tools, and automate as much as possible so you can be confident that each deployment will perform just like you intended.
https://www.extremeuncertainty.com/production-support-agile-scrum/
An article explaining how to do production support in agile / scrum software development, using best practices and real world examples
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