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https://kingsinsight.com/2011/02/10/agile-documentation-handover-to-production-support/
Then you might have an evolving release notes document that you build iteratively, and you would then hand the updated document over to production support each time you deploy into production. Obviously, the contents of the release document will depend on the team, the system being built and other factors. It might, for example contain: Release ...
https://docs.google.com/a/umich.edu/document/d/1Q8xKuE4RFvQkhHBiNTUP5if0YByQLfRTZheo2wb9lmA/edit?usp=sharing#!
Review the Standard Support column, specify escalations, define any exceptions, and provide related comments and links. The standard production support plan defines expectations for operation of all ITS provided services. This document is not intended to define internal team procedures. It is a requirement for all ITS services.
https://en.wikipedia.org/wiki/Production_Support
A production support person/team is responsible for monitoring the production servers, scheduled jobs, incident management and receiving incidents and requests from end-users, analyzing these and either responding to the end user with a solution or escalating it to the other IT teams.
https://www.infosys.com/digital/insights/Documents/application-maintenance-support.pdf
Production support and application maintenance – corrective maintenance, bug fixes, production support, and coordination with L1 team where required Support phase Infosys provides warranty / hyper care support, and steady state support once the application has stabilized. We provide all types of support levels i.e. L1, L2, L3, and L4
https://www.quora.com/What-is-production-support
Aug 15, 2016 · Production support is stream that is supporting the IT systems/applications/ softwares which are currently being used by the end users. This job has a main objective of ensuring the application or software is up and running as expected.
https://www.va.gov/vdl/documents/HealtheVet/Occupational_Health_Rec_Sys/ciss1_4om.pdf
A Production Operations Manual (POM) defines the specific technical and operational processes that must be carried out on a daily, weekly, monthly, or yearly basis. A POM is an application/system-specific document containing detailed topology, dependencie s, monitoring specifics, maintenance windows, etc.
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