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https://www.projectmanagement.com/blog-post/19646/A-checklist-to-setup-a-post-production-support-team
A checklist to setup a post-production support team From the The Project Management Corner Blog by Ranmali Kirinde. A space for sharing project management concepts, tips for improvement, best practices and lessons learnt. ... Templates / systems are in place to track metrics from day one.
https://docs.google.com/a/umich.edu/document/d/1Q8xKuE4RFvQkhHBiNTUP5if0YByQLfRTZheo2wb9lmA/edit?usp=sharing#!
Review the Standard Support column, specify escalations, define any exceptions, and provide related comments and links. The standard production support plan defines expectations for operation of all ITS provided services. This document is not intended to define internal team procedures. It is a requirement for all ITS services.
https://www.doit.state.nm.us/docs/project_oversight/proj_mgmt_templates/DoIT_OperationsAndSupportPlanTemplate.doc
Document the work to be done in a Work Breakdown Structure (WBS.) Identify work dependencies and assign resources to execute the work. Coordinate this schedule with the overall project schedule to ensure that end user support is available when the system goes into production usage.] 2.4 Communications Plan
http://regents.ohio.gov/obrpmcop/forms/templates/temp_systemapplicationsupport.doc
The purpose of the System/Application Support checklist is to ensure that all necessary system/application support processes, procedures, and materials are defined and documented. The Project Manager, Development Lead and Development Team, working with the Support Services representative, should use the System/Application Support checklist in planning for transition and long-term support …
https://www.va.gov/vdl/documents/HealtheVet/Occupational_Health_Rec_Sys/ciss1_4om.pdf
The production support for the System Name Production System is divided or shared between the Enterprise Operations & Infrastructure (EOI) and Product Development within the Office of Information & Technology (OI&T), and Corporate Data Center Operations (CDCO).
https://kingsinsight.com/2011/02/10/agile-documentation-handover-to-production-support/
It is true that many agile teams release code fortnightly, support their own systems in production and replace complex documents with code that is easy to support. Where this is the case, I think there is a significantly reduced need for hand-over documentation.
https://www2.gov.bc.ca/assets/gov/british-columbians-our-governments/services-policies-for-government/information-technology/standards/economy-sector/application_support_template.doc
Document Approval { If applicable, obtain approval prior to publishing document. } This document has been approved by: Signature Date Print Name Title Overview. Outline. This document gives guidance to technical staff who must maintain and enhance the <Application Name>. The audience is targeted to the Application Support Analyst
https://www.infosys.com/digital/insights/Documents/application-maintenance-support.pdf
Production support and application maintenance – corrective maintenance, bug fixes, production support, and coordination with L1 team where required Support phase Infosys provides warranty / hyper care support, and steady state support once the application has stabilized. We provide all types of support levels i.e. L1, L2, L3, and L4
http://www.it-checklists.com/system_documentation.html
These Documentation Templates for IT Application Management support fast and quite complete creation of this important system documentation. Excellent system documentation really improve production quality and reliability - and that's why auditors ask for it!
http://www.it-checklists.com/template_operations_manual.html
This template for an IT Operations Manual / Systems-Handbook will help you . that no important item is forgotten and ; a common handbook structure is used throughout all systems. This will support easy cross-system troubleshooting and documentation.
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