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https://it.toolbox.com/blogs/fducros/building-your-companys-production-support-framework-092706
Production support is often overlooked, and even when it is given a closer look, the vision is often incomplete. More than once, have I heard "oh yes, production support? [�] We have a phone number people can call, when they have an issue". As well intentioned as this answer can be, it is merely glancing at the tip of the iceberg. There is much...
https://www.extremeuncertainty.com/production-support-agile-scrum/
Production support or maintenance means maintaining a system once it has gone to production, i.e. it has been released to customers. This generally takes the form of fixing production incidents. Something goes wrong and you need to do a production change. We can divide these incidents into two camps:
https://www.bitwiseglobal.com/blogs/5-keys-to-unlocking-value-from-production-support-2/
Aug 24, 2015 · Bitwise Production Support Framework. With experience and expertise in supporting mid-size to large production environments; Bitwise has laid down a production support efficiency framework that ensures definite ROI covering various aspects where the focus is …Author: Sharvari Hongekar
https://en.wikipedia.org/wiki/Production_Support
Production support covers the practices and disciplines of supporting the IT systems/applications which are currently being used by the end users.A production support person/team is responsible for monitoring the production servers, scheduled jobs, incident management and receiving incidents and requests from end-users, analyzing these and either responding to the end user with a solution or ...
https://its.unl.edu/bestpractices/production-support
Production Support. Best Practice: Have well defined support levels. The expectation for application/server support must be clearly defined. When support will be provided: day, night, weekends. How support will be provided: in person, online, phone, etc. ... UNL web framework and quality assurance provided by the Web Developer Network · QA Test.
https://www.infosys.com/digital/insights/Documents/application-maintenance-support.pdf
Production support and application maintenance – corrective maintenance, bug fixes, production support, and coordination with L1 team where required Support phase Infosys provides warranty / hyper care support, and steady state support once the ... L2 / L3 transition framework ...
https://www.academia.edu/5167393/Sytems_Oriented_Approach_to_Production_Support-_A_Viable_Framework
Systems Oriented Approach to Production Support A Viable Framework Veerendra K Rai Systems Research Laboratory Tata Consultancy Services 54 B Hadapsar Industrial Estate, Pune- 411013, India [email protected] Abstract— Production support environment gives the impression broadly be of two types: - user-experienced incidents and as if it is all about managing discrete events.
http://www.enterpriseunifiedprocess.com/essays/operationsAndSupport.html
The high-level workflow for the Operations and Support discipline is depicted in Figure 1 and the detailed amalgamated workflow in Figure 2. The primary goal of the Operations and Support discipline is to operate and support your software in a production environment. The focus of operations is to ensure that software is running properly, that ...
https://www2.deloitte.com/content/dam/Deloitte/global/Documents/Technology/dttl_technology_applicationsupport.pdf
Application Support Creating sustained value Value can only be gained from an enterprise resource planning system if an application management strategy is in place, supported by tried and tested methodologies and tools. Deloitte has identified five key dimensions to develop a world-class application support framework. These dimensions are:
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