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https://www.salesforce.com/blog/2015/05/essential-customer-support-metrics.html
May 26, 2015 · To boost your customer support strategy, take a left and right-brain approach by tracking these essential support metrics. You’re probably familiar with the first four. Consider them the universal, time-tested metrics to measure the effectiveness of your customer support system. They can be identified quickly with great helpdesk software. 1.
https://www.smartsheet.com/free-excel-dashboard-templates
Excel dashboards can look quite different depending on business needs. To get you started with a dashboard, we’ve compiled the top Excel dashboard templates (compatible with earlier versions of Excel, including Excel 2007 and Excel 2010) that you can download for free.
https://www.infosys.com/digital/insights/Documents/application-maintenance-support.pdf
Production support and application maintenance – corrective maintenance, bug fixes, production support, and coordination with L1 team where required Support phase Infosys provides warranty / hyper care support, and steady state support once the application has stabilized. We provide all types of support levels i.e. L1, L2, L3, and L4
https://www.workflowmax.com/blog/productivity-metrics-what-are-they-how-to-track-them-and-do-you-even-need-them
Determine what numbers are important to them, and how they might use metrics in order to improve their own work. How do they want to track their metrics (for example, in a manual system, or a dashboard representing this visually). Your team may have some clever ideas on how to gain more visibility and clarity over different performance metrics.
https://www.zendesk.com/resources/top-10-help-desk-metrics/
To help you get started, we put together a list of the most important help desk metrics to measure the health of your help desk. 1. New tickets. One of the most important metrics deals with the volume of incoming requests for support. A ticket creation report shows you the volume of support requests your support team is managing.Author: Andrew Gori
https://www.klipfolio.com/resources/kpi-examples/support
Support KPIs and Metrics gives your support team insight into their efforts and aids them in bringing their work to the next level, always knowing where they stand. Free 5 minute KPI lessons delivered to your inbox every day for 5 days. Everything you need to …
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