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https://www.projectmanagement.com/blog-post/19646/A-checklist-to-setup-a-post-production-support-team
This checklist will help project managers to complete the tasks that are required to setup the post production support team successfully. This transition should also be part of the overall project plan and the tasks have to be included in the schedule. The signed contract is in place for the production support phase.
https://docs.google.com/a/umich.edu/document/d/1Q8xKuE4RFvQkhHBiNTUP5if0YByQLfRTZheo2wb9lmA/edit?usp=sharing#!
11 rows · The ITS Production Support Plan describes standard support and service-specific exceptions to standard service support. Exceptions must be negotiated and approved with the Service Center managers. Review the Standard Support column, specify escalations, define any exceptions, and provide related comments and links.
https://aws.amazon.com/premiumsupport/plans/
Plans include a mix of technical support with fast response times, tools to monitor and automate your environment, and architectural guidance. ... Select a Support Plan. At AWS, we want you to be successful. ... Recommended if you have production workloads in AWS.
http://acqnotes.com/acqnote/careerfields/product-support-strategy
The PSS is detailed in the Life-Cycle Sustainment Plan (LCSP) which document the plan for formulating, integrating, and executing the PSS (including any support contracts) to meet the warfighters mission requirements. The development of the product support strategy is detailed in the 12 Step Product Support Process Model. [1]
https://www.whizlabs.com/blog/post-production-support-tips-new-project/
Some project managers think that it is the job of the support team to support the software when live and there should not be any phase after project closure. They strongly feels that post production support is not meant for the project team. In reality there is usually more knowledge transfer required than actually done […]
http://acqnotes.com/acqnote/careerfields/12-step-product-support-process-model
Development and implementation of the Product Support Strategy consist of twelve (12) discrete steps reflected in the Product Support Process Model. Guidebook: DoD Product Support Managers – April 2011. Each of the 12 steps is listed below but for a more detailed explanation of each step, visit the DoD Product Support Manager Guidebook: [1]
https://en.wikipedia.org/wiki/Production_Support
Production support covers the practices and disciplines of supporting the IT systems/applications which are currently being used by the end users.A production support person/team is responsible for monitoring the production servers, scheduled jobs, incident management and receiving incidents and requests from end-users, analyzing these and either …
http://www.enterpriseunifiedprocess.com/essays/operationsAndSupport.html
The support Service-Level Agreement (SLA). The support SLA addresses the support issues for a system within a production environment. Defect prioritization and resolution time periods. As the severity levels for defects (or enhancements) are already defined in the support plan, the organization must establish what constraints (time, money, and ...
https://www.bdc.ca/en/articles-tools/operations/operational-efficiency/pages/production-plan-top-tips-improving-operations.aspx
To maximize productivity, every company needs a sound production plan. However, effective planning is a complex process that covers a wide variety of activities to ensure that materials, equipment and human resources are available when and where they are needed. Production planning is like a roadmap ...
https://cdsweb.cern.ch/record/1277556/files/EMI-DSA1.1-1277556-Software_Maintenance_Support_Plan-v1.0.pdf
compromise the stability of the software deployed in a production environment is minimized. Requests for Change will also be properly monitored across the different trackers adopted by Product Teams. The User Support task is responsible to coordinate the support, together with EGI, to users of the
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