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http://www.bestpractices.ca.gov/sysacq/documents/Deliverable%20Expectation%20Document%20Template%20(3353v3).DOC
[This template describes the required contents of a deliverable expectation document. Refer to the Request for Proposal and/or Statement of Work for more information on submitting the DED. Contractor format is acceptable, but the requested information must be readily identifiable, by using headings or other means.
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https://en.wikipedia.org/wiki/Production_Support
Production support covers the practices and disciplines of supporting the IT systems/applications which are currently being used by the end users.A production support person/team is responsible for monitoring the production servers, scheduled jobs, incident management and receiving incidents and requests from end-users, analyzing these and either responding to the end user …
http://www.bidsync.com/DPXViewer/Attachment_1_Ex_3_ADD04_final.doc?ac=auction&auc=1584389&rndid=923431&docid=4896628
SAMPLE DELIVERABLE EXPECTATION DOCUMENT. ... (This template provides a sample of the required contents of a deliverable expectation document [DED]. Work plans that support the activity summary can be attached, and may be referenced to support the methodology and schedule summary.) ... Incorporate any changes from the Integration and System Test ...
http://www.bestpractices.ca.gov/sysacq/documents/Deliverable%20Expectation%20Document%20Template.doc
This template is color coded to differentiate between boilerplate language, instructions, sample language, and hyperlinks. In consideration of those reviewing a black and white hard copy of this document we have also differentiated these sections of the document using various fonts and styles. Details are described below.
http://www.ti.com/lit/ml/szza063/szza063.pdf
TI Supplier Quality Expectation Document Page 3 of 17 May 16, 2012 Rev. 8.0 1.0 PURPOSE AND SCOPE This manual is intended to provide suppliers to Texas Instruments Incorporated with its expectations for excellence. The ultimate goal is total customer satisfaction, beginning with conformance to this Texas Instruments Supplier Quality Expectation
https://its.unl.edu/bestpractices/production-support
A document containing common administrative tasks needed to be done/checked on a routine basis should be created and shared with the backup support people. These cheat sheets should also be a part of the overall system/application documentation.
https://kingsinsight.com/2011/02/10/agile-documentation-handover-to-production-support/
Then you might have an evolving release notes document that you build iteratively, and you would then hand the updated document over to production support each time you deploy into production. Obviously, the contents of the release document will depend on the team, the system being built and other factors. It might, for example contain: Release ...
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