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https://www.doit.state.nm.us/docs/project_oversight/proj_mgmt_templates/DoIT_OperationsAndSupportPlanTemplate.doc
Document the work to be done in a Work Breakdown Structure (WBS.) Identify work dependencies and assign resources to execute the work. Coordinate this schedule with the overall project schedule to ensure that end user support is available when the system goes into production usage.] 2.4 Communications Plan
http://www.esi.mil/si_toolkit/docs/operations-sustainment/OpsSustain_SampleSvcs_Cutover_Plan_Templ.xls
Initiate support Declare the new system live Implement Production Support Infrastructure See Help Desk Plan for details Conduct User Learning Events Role Name Function Others: Executive HR Manager Project Manager Organizes detailed transition Execute the detailed tasks Technical Team Member Implement production environment and performs data ...
https://its.ucsc.edu/drb/sdlc/sys-dep.html
This will enable the Help Desk staff to gain advance knowledge of the capability and support needs of the system before the Go Live date. Develop Communication Plan If the system to be implemented is complex, effective communications is a critical success factor for the deployment process.
https://knowledge.autodesk.com/support/civil-3d/learn-explore/caas/CloudHelp/cloudhelp/2019/ENU/Civil3D-UserGuide/files/GUID-E23210B2-8097-407C-A461-ED33DB5857B8-htm.html
In the Autodesk Civil 3D plan production features, a match line is a straight line that indicate locations in a view frame group where one view frame intersects or matches up with another view frame. Match lines are only displayed in paper space and only in plan view.
http://www.bestpractices.ca.gov/sysacq/documents/Migration_PostCutover_Support_Plan.doc
Counties have been instructed to contact the <New System> Service Desk for any issues related to conversion. This includes any question or issues regarding the Legacy Data Solution (<Current System> is providing 30 days of 2nd level help desk support to the <New System> Project after “Go Live”).
https://www.west.com/wp-content/uploads/2015/10/PaaS_Operational_Support_Plan.pdf
directed to the Platform as a Service (PaaS) support group directly. The RightNow system responds with a receipt acknowledgement. If the question needs to be referred beyond the PaaS team, the coordination to work the question through the groups internal to West is managed by the PaaS team.
https://en.wikipedia.org/wiki/Production_Support
Production support covers the practices and disciplines of supporting the IT systems/applications which are currently being used by the end users.A production support person/team is responsible for monitoring the production servers, scheduled jobs, incident management and receiving incidents and requests from end-users, analyzing these and either responding to the end user with a solution or ...
https://community.spiceworks.com/topic/1577968-goals-and-objectives-for-an-it-help-desk-team
May 16, 2016 · Hello, My manager asked me to come up with some ideas for a our Help Desk team for are yearly reviews I was just wondering if anybody had any thoughts on some objectives for a w... Goals and objectives for an IT Help Desk Team - Best Practices - Spiceworks
https://www.it.northwestern.edu/bin/docs/project-framework/Transition_Plan_v061511.docx
This section includes a high-level timeline and list of post-implementation activities. These might include: a) the posting/distribution of FAQs and other key information, b) monitoring/tracking of help desk tickets, c) follow-up meetings with client/customer.
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