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https://www.dell.com/downloads/global/services/prosupport/en/mission_critical_prosupport.pdf
ProSupport for End Users. Mission Critical is Dell’s most rapid resolution option. You can choose from 2-, 4- or 8-hour onsite parts and or labor. Rely on Dell’s proven and reliable Critical Situation Process to get you back up and running fast.
https://www.dell.com/downloads/ap/services/Dell_ProSupport_for_IT.pdf
Emergency Dispatch for Mission Critical Severity Level 1 issues: Supported Products with both a Dell ProSupport for IT and Dell ProSupport Mission Critical contract with 2-hour or 4-hour on-site response will have an on-site technician dispatched, if necessary, in parallel with telephone-based troubleshooting.
http://i.dell.com/sites/content/shared-content/services/de/Documents/prosupport-mission-critical.pdf
von Platin Plus sind nun über die Option Dell ProSupport Mission Critical (geschäftskritischer Support) verfügbar. Diese Funktionen umfassen Verfahren für kritische Situationen mit Schweregrad 1, Einsatz in Notfällen, Problemreplikation in Simulationslaboren und Vor-Ort …
https://www.experts-exchange.com/questions/26750599/What's-the-difference-in-these-2-dell-warrantee-options.html
Can anyone cut through the BS that Dell salespeople push and explain the difference in these - what's non-mission critical vs. mission critical mean? 3 Year ProSupport and Mission Critical 4HR 7x24 Onsite Pack [add $1,015.00] 3 Year ProSupport 4HR 7x24 Onsite: Non Mission Critical [add $715.00] what do you get for that extra $300?
https://www.dellemc.com/en-us/services/support-services/prosupport-enterprise-suite.htm
Dell EMC ProSupport Enterprise Suite professional IT support helps reduce IT complexity and control costs. No results found; ... Solutions to deliver consistent cloud operations and a modern end-user experience across core, cloud and edge. VMware. ... Transform your mission-critical applications with enterprise-class cloud and services.
https://www.businessdirect.bt.com/products/dell-3yr-prosupport-for-end-users-and-4hr-mission-critical-710-18037-8PYS.html
Dell 3Yr ProSupport for End Users and 4hr Mission Critical (710-18037) at great prices. Full product description, technical specifications and customer reviews from BT Business Direct
https://serverfault.com/questions/372793/whats-the-difference-between-dell-prosupport-gold-silver-missioncritical-etc-w
In the case of the Prosupport with mission critical, you are not able to "demand" that an onsite technician be sent out before commencing troubleshooting. If the issue meets the criteria for severity level-1 and parts are needed then a technician will be dispatched with parts as soon as a …
https://i.dell.com/sites/csdocuments/Shared-Content_data-Sheets_Documents/ar/dz/ESG-benefits-of-upgrading-to-prosupport-2011-english-2.pdf
Application/Software & OS how-to assistance for end-users Wireless & networking configuration assistance Upgrade g Next business day onsite parts and/or labor dispatch √ Same Day onsite parts and/or labor dispatch Mission critical response: Select between 2hr, 4hr, or 8hr onsite parts and/or labor dispatch Online self dispatch for parts/labor & h
http://www.zones.com/site/product/index.html?id=104108089
Dell ProSupport Plus with Mission Critical upgrade from 3 Years Hardware Service with In-Home/Onsite Service After Remote Diagnosis - Extended service agreement - parts and labor - 5 years - on-site - 24x7 - response time: 4 h - for PowerEdge M915, R720, 809-1446
https://community.spiceworks.com/topic/81600-dell-pro-support-for-it
Nov 11, 2009 · Yeah, its the only way you are going to get 7x24 support, so it is kind of necessary for servers, but not for desktops or laptops IMO. I don't go with the Mission Critical option even on my critical servers though. I go with 4 hour 7x24 Non mission critical Pro Support. I could never get a clear answer on exactly what Mission Critical gives you.
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