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https://www.dell.com/downloads/global/services/prosupport/en/global_dell_basic_service_datasheet.pdf
repair or replacement, plus parts and labor. Dell Basic Warranty Services include: •Reliable support for products in non-critical business and home environments •Over-the-phone problem diagnosis with Dell technical support professionals •Onsite or offsite support at a Dell-designated and authorized repair center Service Highlights
https://www.dell.com/learn/us/en/98/services/warranty-support-services
Basic Warranty Service ... The fast and easy place to get immediate support, support plans, services, warranty information and driver updates, plus other helpful links to resources to help you fix your PC yourself. ... storage, networking, PCs and tablets - including the ProSupport suite. Learn about and download automated monitoring and case ...
https://marketing.dell.com/Global/FileLib/hp_microsite/dell-support_services.pdf
ProSupport specialists, multivendor hardware support and a mix of protection and advisory services—you’ll be able to get in front of IT problems. A new level of focused efficiency through a wide range of support services Hardware Support Basic Service Dell ProSupport Multivendor Support Mission Critical Specialized Onsite Services Software ...
https://www.dellemc.com/en-us/services/support-services/index.htm
Dell EMC Support Services are built on a foundation of artificial intelligence (AI), machine learning and data analytics. Our Support Services are changing the way you look at saving time and increasing availability. Maximize productivity and uptime with the support expertise, insights and technologies we’re known for across the globe.
https://i.dell.com/sites/csdocuments/Learn_Docs/en/supportassist-for-server-storage-and-networking-datasheet.pdf
was an issue over the weekend] it could be Monday before we opened a support case with Dell, but with SupportAssist, the case is automatically opened the minute it happens, and a spare part can be waiting for us when we arrive ... Basic Hardware Warranty ProSupport ProSupport
https://community.spiceworks.com/topic/1982823-prosupport-vs-prosupport-plus
Apr 10, 2017 · Anyone have thoughts on Dell ProSupport vs ProSupport Plus? Looking at the comparison chart, it looks like the only applicable difference to most SMB customers would be accidental damage, which for servers is going to amount to power surges.
https://i.dell.com/sites/doccontent/business/solutions/brochures/en/Documents/prosupport-enterprise-suite-brochure.pdf
• Consistent single-source support across hardware and software • Over 95% customer satisfaction for Dell EMC Support & Deployment services Enterprise-class support realized. Built on a foundation of experts, insights and customer ease, our ProSupport Enterprise Suite has the enterprise-class support your organization needs.
http://forum.notebookreview.com/threads/dell-business-support-basic-pro.576736/
May 14, 2011 · ProSupport is hassle-free and you get faster service (no waiting on the phone for next available rep), and their reps are usually better-informed as well. The only thing is that I'm not sure about is if basic NBD service can do parts-only dispatches. I have ProSupport for IT, so it's default for me.
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