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https://training.gov.au/TrainingComponentFiles/ICA11/ICASAS420A_R1.pdf
ICASAS420A Provide first -level remote help-desk support Date this document was generated: 27 May 2012 Approved Page 2 of 9 ... ICASAS420A Provide first -level remote help-desk support Date this document was generated: 27 May 2012 Approved Page 8 of 9
https://ntisthis.com/unit-display.php?code=ICASAS420A
Provide first-level remote help-desk support This unit describes the performance outcomes, skills and knowledge required to resolve first-level user support difficulties or change requests remotely.
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https://training.gov.au/Training/Details/ICASAS420A
Supersedes and is equivalent to ICAS4134C - Provide first-level remote help desk support Outcomes deemed equivalent. Prerequisite unit removed.Added application of unit.
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https://training.gov.au/Training/Details/ICTSAS420
This unit describes the skills and knowledge required to resolve first-level user support difficulties or change requests remotely. It applies to experienced individuals who, while working under a level of supervision, have responsibility in a frontline technical support capacity to exercise discretion and judgement using appropriate knowledge to provide assistance and remote help desk support to …
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