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https://www.techrepublic.com/blog/decision-central/deciding-the-proper-user-it-support-ratio/
When figuring out staffing in your IT department, one of the hardest thing to do is to figure out exactly how much support staff you need based on the number of users you have. Here's a video from ZDNet that recommends a 60:1 ratio and why. When figuring out staffing in your IT department,...Author: John Sheesley
https://www.workforce.com/2003/02/06/ratio-of-it-staff-to-employees/
Feb 06, 2003 · For example, the typical IT staffing ratio (the number of employees supported by each IT worker) is 1:27 among all companies included in the survey. However, companies with 500 or fewer employees typically have an IT staffing ratio of about 1:18, while companies with 10,000 or more employees have a ratio of about 1:40.
https://www.computereconomics.com/page.cfm?name=IT%20Spending%20and%20Staffing%20Study
Compare your IT intensity and infrastructure metrics with your peers, using measures such as new initiative spending, custom/commercial software mix, users per network site and per printer, PCs per user, percentage of users with smartphones, data center OS mix, PC refresh rate, first-call resolution rate, virtualization levels, outsouring and ...
https://www.beyondtrust.com/assets/documents/HDI_2013_Research_Corner_Staffing_Desktop_Support.pdf
From 2,000 to 10,000 users, the support ratio grows to one desktop technician for every 571 devices. In large organizations, those whose end-user populations exceed 10,000, the support ratio jumps to 800 to one.
https://www.roberthalf.com/blog/management-tips/how-many-help-desk-tier-1-personnel-do-you-need
How Many Help Desk Tier 1 Personnel Do You Need? By Robert Half February 14, 2017 at 3:00pm As your company grows, you need to maintain an appropriate level of help desk tier 1 staff to provide your employees with frontline support for basic computer and IT issues.
https://community.spiceworks.com/topic/936427-it-support-to-end-user-ratio
May 07, 2015 · Larger organizations can usually stretch the support staff further than smaller organizations, and then there's always the law of diminishing returns to consider as well. Generally I think it's going to be about 1 support per 50 users in the SMB world all the way up to 250 or more users in large enterprises.
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