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https://www.techrepublic.com/blog/decision-central/deciding-the-proper-user-it-support-ratio/
When figuring out staffing in your IT department, one of the hardest thing to do is to figure out exactly how much support staff you need based on the number of users you have. Here's a video from ...Author: John Sheesley
https://orangematter.solarwinds.com/2018/05/30/whats-the-average-service-desk-to-employee-ratio/
That’ll put a greater strain on the staff, and usually will require a deeper support bench. These questions can all indicate a different amount of pressure on your help desk staff, which makes the ideal ratio difficult to pin down.
https://www.thinkhdi.com/library/supportworld/2016/staffing-ratios-for-support.aspx
On average, each employee contacts support twice per year (.16 times per month) and average handle time is 7 minutes, by phone or email. Each organization has the same number of employees. Do they need the same number of support staff? It’s pretty obvious that they don’t, so a ratio is useless in this case (and in many real-world cases).
https://www.industryweek.com/the-economy/public-policy/article/22007831/it-matters-it-support-staffend-user-ratio-short-of-ideal
Survey results also indicated that CIOs from the largest companies (greater than 1,000 employees) were closest to their ideal level of technical support, with a ratio of end-users to IT staff …
https://www.computereconomics.com/article.cfm?id=1261
Desktop Support Staffing Ratios: Executive Summary Desktop computers, including laptops and workstations, have become essential items for most employees, who rely on these machines as their primary means of access to corporate systems. Although there is no question concerning the importance of desktop service and support, determining the number of desktop support technicians can be a …
https://community.spiceworks.com/topic/319705-how-many-it-staff-per-users
Apr 01, 2013 · There are 7 of us and about 450 employees, but of those 7, 2 are managers / project managers, 1 report writter (me), and 1 application-specific staff who don't really support users full-time (so I'll count the application-specific staff as 0.5). So that adds up to 3.5 staff per 450 computers, or about 130 employees per IT staff.
http://www.ratio-computers.com/support/
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https://www.roberthalf.com/blog/management-tips/how-many-help-desk-tier-1-personnel-do-you-need
How Many Help Desk Tier 1 Personnel Do You Need? ... will affect how many help desk tier 1 support staff you should hire. If you're rolling out new computers and a slew of enterprise applications using multiple networks and operating systems, help desk tickets will be much more varied than a company using primarily one type of PC with one ...
https://www.beyondtrust.com/assets/documents/HDI_2013_Research_Corner_Staffing_Desktop_Support.pdf
2,000 end users, desktop support will typically support 313 devices per technician. From 2,000 to 10,000 users, the support ratio grows to one desktop technician for every 571 devices. In large organizations, those whose end-user populations exceed 10,000, the support ratio jumps to 800 to one. Staffing Desktop Support MARCH 2013 DESKTOP SuPPOrT
https://www.quora.com/Help-Desk-What-is-the-optimal-corporate-IT-staff-to-end-user-ratio
Oct 21, 2012 · There are many factors in determining the ratio. One critical factor is that technology in the enterprise is accelerating toward a new paradigm of hosted services (cloud). The ratio in the classic sense is changing in part because of this, as miss...
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