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https://searchnetworking.techtarget.com/answer/Ratio-of-support-technicians-per-workstation
Jun 01, 2003 · Jovan. Dear Jovan, To the best of my knowledge, there is no such ratio which can be applied across all businesses simply because each business has different needs and has its unique network infrastructure that will play a major role on the number of technicians required to support the available workstations.
https://www.computereconomics.com/article.cfm?id=1261
Desktop Support Staffing Ratios: Executive Summary Desktop computers, including laptops and workstations, have become essential items for most employees, who rely on these machines as their primary means of access to corporate systems. Although there is no question concerning the importance of desktop service and support, determining the number of desktop support …
https://www.beyondtrust.com/assets/documents/HDI_2013_Research_Corner_Staffing_Desktop_Support.pdf
analysts and part as desktop support technicians, the ratio is similar, at 536 to one. However, in organizations that have adopted a blended model, where desktop support is a function of the service desk and analysts can take on either role, the …
https://orangematter.solarwinds.com/2018/05/30/whats-the-average-service-desk-to-employee-ratio/
If you look through discussion threads online, you’ll see numbers are all over the map, just like ten years ago. One lucky support member works in a tech-savvy environment with a 30:1 user to service desk worker ratio, while another is outnumbered with an 800:1 ratio.
https://community.spiceworks.com/topic/21111-what-is-your-ratio-how-many-users-per-tech-support-personnel
Aug 12, 2008 · At times I feel overhelmed and others here have expressed the same. Now a ratio is no indication of how overwhelming your job actually is. If the only user I had to support was this one particular upper level managment person in my company then I would still feel overwhelmed. So this is more of a curiosity question.
https://arstechnica.com/civis/viewtopic.php?t=77204
Feb 24, 2009 · A healthy ratio of tech to user? 18 posts ... We have 4 desktop technicians for just under 1000 users. ... but we receive really difficult calls on that device, so we can only support 1 …
https://www.thinkhdi.com/~/media/HDICorp/Files/Library-Archive/Insider%20Articles/tickets-per-technician.pdf
Tickets per Technician per Month Tickets per technician per month is a desktop support metric. As the name suggests, tickets per technician per month is simply the total number of monthly tickets logged by desktop support divided by the number of tech-nicians …
https://itbenchmark.wordpress.com/2008/12/03/users-to-tech-support-ratio/
Dec 03, 2008 · Justine Nguyen suggests a baseline users-to-tech ratio of 60 users per one technician. ... CNET's Justine Nguyen explains the golden ratio of users to tech support staff, and what factors contribute to it. ... your ratio will increase by 20 to one. That means that you will have an 80 to one ratio of employees to technicians.
https://www.techrepublic.com/blog/decision-central/deciding-the-proper-user-it-support-ratio/
Deciding the proper user/IT support ratio. by John Sheesley in Decision Central , in CXO on October 1, 2008, 5:22 AM PST When figuring out staffing in …
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