Red Hat Production Support

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Production Support - Red Hat Customer Portal
    Production Support With a Red Hat subscription, you have access to an around-the-clock global network of experienced, motivated, and knowledgeable technical support engineers. This expertise can virtually extend your in-house expertise and help you deploy with confidence.

Production Support Scope of Coverage - Red Hat Customer Portal
    Red Hat will support bug fixes for packages included in support of core functionality. Add-on services are available for these exceptions. Ask your Red Hat sales representative for more information.

Production Support Terms of Service - Red Hat Customer Portal
    Your Red Hat account gives you access to your profile, preferences, and services, depending on your status. Register If you are a new customer, register now for access to product evaluations and purchasing capabilities.

Support -
    Go beyond support by engaging with our experts Our teams collaborate with you to ensure you accomplish your goals with Red Hat solutions. The relationship we build with you is designed to provide you with the tools and resources you need to find success on your IT …

Red Hat Customer Experience & Engagement - Red Hat ...
    Red Hat provides support and maintenance during stated time periods, allowing customers and partners to effectively plan, deploy, and support their Red Hat products. Red Hat JBoss Supported Configurations View supported configurations for Red Hat JBoss Middleware products.

A Red Hat subscription supports you from concept to deployment
    A Red Hat subscription offers production-ready code, life-cycle management, software interoperability, and access to experts and tools to help you run your business. Expert help when you need it You need more than a support contract—you need a collaborative relationship. Our customers are at the center of everything we do.

Red Hat subscription model FAQ
    A Red Hat subscription includes support services. When you purchase a subscription, you choose a level of support services to cover specific use cases and environments. Available support levels include premium, standard, and self-support (available only in certain regions and on Red Hat Enterprise Linux Server Entry Level).

Red Hat Enterprise Linux Life Cycle - Red Hat Customer Portal
    Red Hat intends to support those versions of Red Hat Enterprise Linux that are still within the Production or Extended Life Phase when run as virtualized guests on later versions of Red Hat Enterprise Linux.

Red Hat OpenStack Platform
    Red Hat OpenStack Platform A leading open source cloud infrastructure project—stabilized for your enterprise. Red Hat® OpenStack® Platform is a cloud computing platform that virtualizes resources from industry-standard hardware, organizes those resources into clouds, and manages them so users can access what they need—when they need it.Brand: Red Hat Openstack Platform

Red Hat License Agreements
    The purchase and use of Red Hat products and services are governed by an Enterprise Agreement including an End User License Agreement and the applicable Product Appendix(ces) which includes Exhibits for those Red Hat products and services. Appendix 1 (Software and Support Subscriptions) Chinese - Last updated Aug. 2019

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