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https://docs.citrix.com/en-us/xenmobile/server/monitor-support/remote-support.html
Jun 25, 2019 · Remote Support is no longer available for new customers as of January 1, 2019. Existing customers can continue to use the product, however Citrix won’t provide enhancements or fixes.
https://docs.citrix.com/en-us/xenmobile/server/policies/remote-support-policy.html
Apr 25, 2019 · The default is Basic remote support. The official version of this content is in English. Some of the Citrix documentation content is machine translated for your convenience only. Citrix has no control over machine-translated content, which may contain errors, inaccuracies or unsuitable language.
https://www.citrix.com/support/
Citrix Technical Support earns the “Rated Outstanding Assisted Support Global” certification from Technology Services Industry Association for the 3rd year in a row. Citrix wins the NorthFace ScoreBoard Award SM for World Class Excellence in Customer Service for Support, ...
https://get.gotoassist.com/
RescueAssist, formerly GoToAssist, identifies, diagnoses & solves issues fast with our remote desktop support software. Learn more about RescueAssist today! Professional, simple and secure apps for businesses and nimble teams.
https://www.citrix.com/glossary/what-is-remote-access.html
Citrix Remote PC Access is a solution that allows for a like-local performance and simple seamless access from any device they own without having to install or load a VPN. Many corporations allow remote access to corporate PCs as a means of work from home, disaster recovery, or in-place “VDI”.
https://support.citrix.com/article/CTX127388
The XenDesktop VDA installer can configure Remote Assistance for use by Citrix Director. On the Virtual Desktop Configuration screen, select User Desktop Shadowing to automatically configure Remote Assistance. The following screen shot is displayed when the Windows Firewall/Internet Connection Sharing (ICS) Service is set to Disable.
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