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https://www.beyondtrust.com/remote-support/platforms/android
Remote control Android devices made by Samsung, HTC, and Dell, or do screen sharing support with other Android devices. BeyondTrust Remote Support lets you see the screen to offer troubleshooting and remote assistance. Support techs can have full screen-sharing and remote control from a PC running Windows, Mac or Linux.
https://www.islonline.com/gb/en/mobile/remote-support-android.htm
Mar 08, 2017 · View the screen of a remote Android device in real-time. Retrieve remote system information (CPU, RAM, battery, etc.). Text-chat with a remote user. Record a remote support session. Troubleshoot and resolve issues at customer's site. Remotely control Samsung devices running Android 4.2.2 or higher and all rooted Android devices.Category: Businessapplication
https://www.att.com/support/article/wireless/KM1000626/
AT&T Remote Support requires a data connection, but you won't be charged for data used for the session. Data used unrelated to AT&T Remote Support may be charged against your usage allotment. AT&T Remote Support works using both Wi-Fi and mobile data. Read the AT&T Remote Support Terms and Conditions.
https://www.supportking.com/
Thanks to Faye and Rav for their expert and professional help in rooting my phone. I had purchased a phone on eBay which turned out to be linked to a telecom in South Korea and so I was not confident about rooting the phone myself.
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