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https://en.wikipedia.org/wiki/Remote_Assistance_Software
Technical support (often shortened to tech support) refers to services that entities provide to users of technology products or services. In general, technical support provide help regarding specific problems with a product or service, rather than providing training, provision or customization of product, or other support services.
https://en.wikipedia.org/wiki/Windows_Remote_Assistance
Quick Assist, originally known as Windows Remote Assistance, is a feature of Windows XP and later that allows a user to temporarily view or control a remote Windows computer over a network or the Internet to resolve issues without directly touching the unit. It is based on the Remote Desktop Protocol (RDP).Developer(s): Microsoft
https://en.wikipedia.org/wiki/Comparison_of_remote_desktop_software
Audio Support: the remote control software transfers audio signals across the network and plays the audio through the speakers attached to the local computer. For example, music playback software normally sends audio signals to the locally attached speakers, via some sound controller hardware. If the remote control software package supports ...
https://en.wikipedia.org/wiki/Remote_desktop_software
In computing, the term remote desktop refers to a software or operating system feature that allows a personal computer's desktop environment to be run remotely on one system (usually a PC, but the concept applies equally to a server), while being displayed on a separate client device. Remote desktop applications have varying features.
https://en.wikipedia.org/wiki/Technical_support_scam
Technical support scams typically rely on social engineering.Scammers use a variety of confidence tricks to persuade the victim to install remote desktop software (often by informing the victim that the scammer is connecting the computer to a "secure server"), with which the scammer can then take control of the victim's computer. With this access, the scammer may then launch various Windows ...
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