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https://www.techopedia.com/definition/31529/remote-desktop-support
Remote desktop support is support rendered to access a specific computer/device from another computer/device with the help of networking or the Internet. It can provide access to the files, applications and network resources associated with the device from the remote device.
https://www.eztalks.com/video-conference/what-is-remote-support.html
Remote support definition is a type of secure service, which permits representatives to help end-users to solve computer problems remotely. This can be done either by displaying the steps to take through screen sharing or the alternative that involves taking …
https://www.techopedia.com/definition/9675/technical-support-tech-support
Technical support (tech support) refers to a range services companies provide to their customers for products such as software, mobile phones, printers, and other electronic, mechanical or electromechanical products.
https://searchsecurity.techtarget.com/definition/remote-access
Nov 01, 2018 · Remote access is the ability to access a computer or a network remotely through a network connection. Remote access enables users to access the systems they need when they are not physically able to connect directly; in other words, users access systems remotely by using a telecommunications or internet connection.
https://www.thebalancecareers.com/tech-support-skills-list-2063774
May 21, 2019 · Technical support staff maintain computer systems, ensure that they run smoothly, and fix problems as they arise. Tech support staff may also install and configure new hardware, undertake regular upgrades, and help other employees set up accounts, reset passwords, and other computer system related questions.
https://www.terminal.com/post/2013/08/15/difference-between-onsite-and-offsite-tech-support
This type of support offers convenience for both the customer and service provider, and is also referred to as remote or online support. It usually includes video, live chats, email or telephone support. With off-site support, the vendor may remotely connect to a computer or network to help with problems.
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