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https://support.zendesk.com/hc/en-us/articles/203690936-Deleting-tickets
I even worked with Zendesk Support and they told me to comment in the forums to ensure our suggestions were seen. They agreed the processes aren't where they could be and there is room for improvement. We ideally wanted to use Permanently Deleting tickets as a method to rid of all PII.
https://support.zendesk.com/hc/en-us/articles/360001481307-How-can-I-completely-hide-the-sign-up-button-from-my-Help-Center-
Tip: When using placeholders be sure to avoid the {{ticket.url}} place holder in your messages to end-users, because that will provide a link to view the ticket in the Help Center. For information about removing the sign-up button by disabling the ability for anyone to create tickets, see How do I remove the ability for customers to sign up to ...
https://rievent.zendesk.com/hc/en-us/articles/360000926372-How-to-Guide-Support-Portal-and-Ticketing-System
Jun 06, 2019 · Creating an account in the ticketing system makes it easy to manage all of your tickets from one place and also allows you to open ticket attachments, as attachments cannot be opened from ticket email correspondence. If you've already communicated with our support staff through a ticket email, then you're already registered.
https://support.zendesk.com/hc/en-us/articles/115004245847-Can-I-un-merge-tickets-
Both types originate can originate through the same zendesk email (e.g [email protected]) If a change to our customer's system is required - ie. a change request or CR - we need to approval from the business to proceed. We manage through an external system that we have developed internally.
https://www.zendesk.com/support/features/simple-ticket-system/
Simple ticket system Simple is as Simple Does – Explore a Beautiful Ticketing System. Despite major improvements in other realms of customer service, many companies still use outdated technology and methods for providing customer service over the phone. Zendesk Support's ticketing system offers more action and less talk.
https://support.zendesk.com/hc/en-us/sections/204139248-Tickets
An incident ticket connected to a problem ticket cannot be updated; Are tickets and ticket data kept permanently on my Zendesk? Can a ticket have multiple assignees at one time? Can agents submit satisfaction ratings on tickets? Can customers change their satisfaction rating? Can I add custom ticket …
https://support.zendesk.com/hc/en-us/articles/360022293573-Creating-conditional-ticket-fields-in-Zendesk-Support-Professional-Add-on-and-Enterprise-
This article describes the conditional ticket fields feature in Zendesk Support, not the Conditional Fields app.If you are already using the Conditional Fields app, we recommend that you migrate your conditions from the app to the conditional fields feature in Support.. You can create conditional ticket fields in Support to control the appearance and behavior of ticket fields in ticket forms.
https://www.zendesk.com/support/features/it-ticketing-system-free/
As organizations grow, so do the complex demands placed on the IT service desk for better and more reliable customer service. Without an IT Ticketing System, IT help desks can begin to break down and lose the ability to effectively deliver the support employees need to do their work. That's where Zendesk Support comes in.
https://www.zendesk.com/support/features/free-online-ticketing-system/
Free Online Ticketing System Slack scales their online ticketing support system. We all have a limited amount of time. If someone is taking some of that time to write about a success or failure related to our products, it is incumbent on us to take the time as people to form that relationship with them.
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