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https://answers.yahoo.com/question/index?qid=20090807070519AAjR92W
Aug 07, 2009 · There is no risk absolutely of a vendor support. But do ask their Operating System support policy and see if it is satisfactory. It is important that you have a vendor to support area of their expertise. A vendor support often is a prime reason to reduce downtime. The risk involved includes but not limit to * Inability to keep up to SLA's
https://www.intralinks.com/blog/2015/11/mitigating-risk-vendor-network
Vendor Risk Management is a two-sided coin – security and compliance – either of which can lead to costly consequences if not addressed and monitored regularly. The security side, of course, involves the vulnerabilities and exposure that comes from sharing documents outside your own firewall and security system with vendors and other third parties.
http://www.computereconomics.com/article.cfm?id=1809
A combination of vendor support and support from other sources can often be the best approach to minimize risk and ensure continuity of service. Secure access to source code . Finally, customers should negotiate access to source code as part of their initial license agreement, which allows the customer to take over its own support.
https://redmondmag.com/Articles/2014/09/01/Should-You-Outsource.aspx
Use of outsourced help desk also tends to wax and wane. The Computer Economics Outsourcing Statistics 2014 report, published this summer, included a chart that tracked the use of desktop support by organizations with more than $50 million in revenues that already use some form of IT outsourcing.
https://www.pmi.org/learning/library/vendors-cost-more-project-prevent-risks-6949
Although every vendor evaluation and selection has inherent risks, some to consider for mitigation are: Technical, quality, and performance risks ---any one of these can be a serious show-stopper. Schedule performance risks ---these can range from annoyance to catastrophe.
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