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https://www.quora.com/What-is-the-role-of-technical-support
Feb 15, 2017 · Technical support means support related to technical aspects as the name suggests. This could be online, offline or onsite support depending on the nature of work. It could also be comprehensive, standard or support that could be rendered for basic needs or troubleshooting to evaluate if an advanced support is needed.
https://study.com/articles/Job_Description_of_a_Technical_Support_Technician.html
Job Duties. Technical support technicians must have a solid understanding of computer hardware and software, since they spend a good portion of time answering questions about hardware and software problems. They may work for organizations, vendors, or companies that provide third-party contract technical support.
https://www.fieldengineer.com/skills/technical-support-analyst
Specifically, Technical Support Analysts are specialists who provide technical support, advice, and assistance to an organization and its customers. They help resolve hardware, software and other technical problems. They often provide front-line support for system issues, whether these issues be in the organization or at a customer’s premise.
https://www.fieldengineer.com/skills/what-is-a-technical-support-engineer
A Technical Support Engineer, also known as an IT support engineer, helps in resolving technical issues within different components of computer systems, such as software, hardware, and other network-related IT related problems. A technical support engineer can work in a wide range of industries, such as telecom, automobile, medical and healthcare services, information technology, aerospace, and …
https://resources.workable.com/technical-support-engineer-job-description
Technical Support Engineer responsibilities include resolving network issues, configuring operating systems and using remote desktop connections to provide immediate support. You will use email and chat applications to give clients quick answers to simple IT issues.
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