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https://www.process.st/customer-support-process/
Jan 12, 2016 · While your blog is the external face and voice of your company, your support team is the internal one. According to Jason Lemkin of SaaStr, SaaS companies — especially startups — should be using their company's product, even if the teams don't strictly 'need' to. In Jason's article, he recounts how PayPal president David Marcus ranted 'use our app or quit' to his employees. While it could ...
https://www.cmswire.com/cms/customer-experience/saas-support-best-practices-the-transparent-model-026962.php
Oct 27, 2014 · When a company hands over control of its mission-critical software environment to a SaaS provider, the SaaS customer support organization essentially functions as an extension of the customer’s
https://www.softwareadvice.com/resources/3-tips-to-improve-saas-support/
Sep 26, 2016 · 3 Tips to Improve Your SaaS Support. By: Craig Borowski on September 26, 2016. ... For buyers, more options means the software selection process has become more time consuming, but it also increases the odds of finding a solution that meshes well with their organization’s workflows.
https://en.wikipedia.org/wiki/Software_as_a_service
Software as a service (SaaS / s æ s /) is a software licensing and delivery model in which software is licensed on a subscription basis and is centrally hosted. It is sometimes referred to as "on-demand software", and was formerly referred to as "software plus services" by Microsoft.
https://azure.microsoft.com/en-us/overview/what-is-saas/
Software as a service (SaaS) allows users to connect to and use cloud-based apps over the Internet. Common examples are email, calendaring, and office tools (such as Microsoft Office 365). SaaS provides a complete software solution that you purchase on a pay-as-you-go basis from a cloud service provider .
https://www.ibm.com/cloud/learn/iaas-paas-saas
Software as a service (SaaS) is a cloud computing offering that provides users with access to a vendor’s cloud-based software.Users do not install applications on their local devices. Instead, the applications reside on a remote cloud network accessed through the web or an API.
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