Find all needed information about Salesforce Customer Support Module. Below you can see links where you can find everything you want to know about Salesforce Customer Support Module.
https://www.salesforce.com/products/service-cloud/overview/
Sales Cloud by Salesforce is one of the world’s most popular and highly-rated customer service software solutions. Whether by phone, web, chat, or email, this customer support software enables agents and customers to quickly connect and solve customer problems.
https://www.salesforce.com/solutions/small-business-solutions/keep-customers/
Provide customer support through email, phone, chat and social on one easy-to-use console - no customization required. Perfect for support teams of 10 or less. ... Add custom elements to your view of the customer, and connect Salesforce to outside systems using powerful APIs for a complete customer …
https://trailhead.salesforce.com/en/modules
Modules are short, self-paced tutorials that cover individual topics you want to tackle right away. ... Manage licenses for your app, and provide great customer support. ~1 hr 5 mins +2,600 points Module App Logic Vulnerability Prevention ... Meet the Salesforce sales team and work with them to sell your app. ~55 mins +300 points Module ...
https://www.salesforce.com/products/service-cloud/best-practices/support-ticket-systems/
Support ticketing is a system that allows you to provide support to customers, partners, and internal employees more efficiently. Think of a ticketing system as a digitized version of asking a customer to take a number and get in line: You staple that number to the person’s complaint and use it to track the issue all the way through its resolution.
https://trailhead.salesforce.com/en/help
Trailhead, the fun way to learn Salesforce
https://success.salesforce.com/answers?id=90630000000DQdrAAG
It includes features such as Web-to-lead to support online lead capture, with auto-response rules. It is designed to be a start-to-end setup for the entire sales process; you use this to help generate revenue. "Service Cloud" refers to the "service" (as in "customer service") module in salesforce.com.
https://help.salesforce.com/support
salesforce help; salesforce training; salesforce support
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