Salesforce Premier Support Hours

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Premier Success - salesforce.com

    https://www.salesforce.com/services/success-plans/overview/premier-success-plans/
    Our help team is on call 24 hours a day, 7 days a week, including holidays. And if you need expert help on a critical issue in a specific area, our response time can be as fast as one hour. Optimize your code with developer help. Our certified Salesforce developers can analyze, troubleshoot, and debug your code to keep everything running smoothly.

Premier Success Plan - salesforce.com

    https://www.salesforce.com/content/dam/web/en_us/www/cloud-services/documents/premier-success-plans-datasheet.pdf
    Premier Success Plan Customer success is a top priority at Salesforce. That’s why every customer gets a support plan with online guidance, support, and training. Our Premier Success Plan gives you even more help from Salesforce experts so you can reach your goals faster. HOW DOES PREMIER WORK?

Help Training Salesforce

    https://help.salesforce.com/articleView?id=000001000&type=1
    salesforce help; salesforce training; salesforce support

PREMIER SUCCESS PLAN AND PREMIER+ SUCCESS ... - …

    https://www.salesforce.com/content/dam/web/en_us/www/documents/legal/Agreements/salesforce-premierplans-with-accelerators.pdf
    for Sales Cloud, Service Cloud, Force.com Platform and Salesforce Chatter* General. If purchased, the Premier Success Plan or Premier+ Success Plan will be provided to Customer's Users in ... Telephone support in English is available twenty- four hours a day, seven days a week. Telephone support in French, German, Italian and Spanish is ...

Help and Support - Salesforce.org

    https://www.salesforce.org/help/
    Increase the return on your investment in Salesforce with Success Plans. As a Salesforce customer, you automatically get the online support, tools, and training that comes with a Standard Success Plan.If you want additional services like 24/7 direct phone access, access to Accelerators (quick, focused work sessions), proprietary apps, on-demand admins and more, you can upgrade to a Premier ...

Resolve Issues Sooner with Premier Priority Unit Salesforce

    https://trailhead.salesforce.com/en/content/learn/modules/priority-support-services/resolve-issues-sooner-with-premier-priority
    Faster Issue Response: With Premier Priority, you get an initial 15-minute response time to the most severe, business-stopping cases, cases rated Severity 1. This is our fastest response time and you get this 24 hours a day, 7 days a week. You get a 60-minute response to Severity 2 cases.Location: Time Estimate



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